Migrate to Gladly Seamlessly

Evolve from tickets to people-centered support. Our custom migration intelligently restructures your entire conversation history and profiles, preserving every relationship and timeline.

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CUSTOM MIGRATION

Supported Platforms for Gladly Migration

We support migrations from all major platforms to Gladly, ensuring a smooth transition with no data loss.

Ada

Seamless Ada to Gladly migration — all records moved with accuracy and care.

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Desk365

Seamless Desk365 to Gladly migration — all records moved with accuracy and care.

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Deskpro

Seamless Deskpro to Gladly migration — all records moved with accuracy and care.

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Dixa

Seamless Dixa to Gladly migration — all records moved with accuracy and care.

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eDesk

Seamless eDesk to Gladly migration — all records moved with accuracy and care.

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Enchant

Seamless Enchant to Gladly migration — all records moved with accuracy and care.

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Freshchat

Seamless Freshchat to Gladly migration — all records moved with accuracy and care.

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Freshdesk

Seamless Freshdesk to Gladly migration — all records moved with accuracy and care.

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Front

Seamless Front to Gladly migration — all records moved with accuracy and care.

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FuseDesk

Seamless FuseDesk to Gladly migration — all records moved with accuracy and care.

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Groove

Seamless Groove to Gladly migration — all records moved with accuracy and care.

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Happyfox

Seamless Happyfox to Gladly migration — all records moved with accuracy and care.

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Help Scout

Seamless Help Scout to Gladly migration — all records moved with accuracy and care.

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Helpshift

Seamless Helpshift to Gladly migration — all records moved with accuracy and care.

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Intercom

Seamless Intercom to Gladly migration — all records moved with accuracy and care.

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Jira Service Management

Seamless Jira Service Management to Gladly migration — all records moved with accuracy and care.

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Kayako

Seamless Kayako to Gladly migration — all records moved with accuracy and care.

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Kustomer

Seamless Kustomer to Gladly migration — all records moved with accuracy and care.

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LiveAgent

Seamless LiveAgent to Gladly migration — all records moved with accuracy and care.

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LiveChat

Seamless LiveChat to Gladly migration — all records moved with accuracy and care.

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Missive

Seamless Missive to Gladly migration — all records moved with accuracy and care.

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Plain

Seamless Plain to Gladly migration — all records moved with accuracy and care.

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Podium

Seamless Podium to Gladly migration — all records moved with accuracy and care.

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Puzzel Case Management

Seamless Puzzel Case Management to Gladly migration — all records moved with accuracy and care.

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Re:amaze

Seamless Re:amaze to Gladly migration — all records moved with accuracy and care.

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Richpanel

Seamless Richpanel to Gladly migration — all records moved with accuracy and care.

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SolarWinds Service Desk

Seamless SolarWinds Service Desk to Gladly migration — all records moved with accuracy and care.

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SurveySparrow Ticket Management

Seamless SurveySparrow Ticket Management to Gladly migration — all records moved with accuracy and care.

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tawk.to

Seamless tawk.to to Gladly migration — all records moved with accuracy and care.

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Thena

Seamless Thena to Gladly migration — all records moved with accuracy and care.

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Tidio

Seamless Tidio to Gladly migration — all records moved with accuracy and care.

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Trengo

Seamless Trengo to Gladly migration — all records moved with accuracy and care.

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Unthread

Seamless Unthread to Gladly migration — all records moved with accuracy and care.

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Zammad

Seamless Zammad to Gladly migration — all records moved with accuracy and care.

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Zendesk

Seamless Zendesk to Gladly migration — all records moved with accuracy and care.

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Zoho Desk

Seamless Zoho Desk to Gladly migration — all records moved with accuracy and care.

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Salesforce Service Cloud

Seamless Salesforce Service Cloud to Gladly migration — all records moved with accuracy and care.

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HubSpot Service Hub

Seamless HubSpot Service Hub to Gladly migration — all records moved with accuracy and care.

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Gmail

Seamless Gmail to Gladly migration — all records moved with accuracy and care.

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Outlook

Seamless Outlook to Gladly migration — all records moved with accuracy and care.

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CSV

Seamless CSV to Gladly migration — all records moved with accuracy and care.

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JSON

Seamless JSON to Gladly migration — all records moved with accuracy and care.

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Google Sheets

Seamless Google Sheets to Gladly migration — all records moved with accuracy and care.

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Microsoft Excel

Seamless Microsoft Excel to Gladly migration — all records moved with accuracy and care.

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Gladly

Seamless Gladly to Gladly migration — all records moved with accuracy and care.

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Freshservice

Seamless Freshservice to Gladly migration — all records moved with accuracy and care.

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Crisp

Seamless Crisp to Gladly migration — all records moved with accuracy and care.

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Pylon

Seamless Pylon to Gladly migration — all records moved with accuracy and care.

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Platform not listed?

We add support in less than 48 hours.

Request Custom Migration
ZERO DOWNTIME

Your timeline. Our engineers.

A dedicated engineer runs your migration, planned around your schedule and your data.

No babysitting a wizard. Avoid debugging errors yourself.

Looking for a more detailed migration timeline?

Contact our team

Speed

The migration timeline depends on both our turnaround time and yours.

We can complete a migration in under a day when the accounts are connected and the sample migration is approved promptly.

Background Sync

We also support migrating the newest records first, so you can go live faster while the rest of the data is synced in the background.

Data Volume Impact

Larger data volumes may require longer migration windows.

Continuous Operation

Weekend migrations minimize disruption to your customer service operations.

MIGRATION TIMELINE

Your Gladly migration, step by step

See how long your migration will take from start to finish. Drag the slider to estimate based on your data volume.

How many records are you migrating?

<10K 50K 100K 250K 500K 1M 2M 5M 10M+
Checklist ~3 days
Sample 1 day
Review ~2 days
Full 2 days
Delta 1 day
Your team ClonePartner

Estimated total

~9 business days

1

Migration Checklist

1 day · ClonePartner ~2 days · Your team

We prepare the optimal data mapping as a shareable spreadsheet. Your team reviews, approves, and adds any customizations.

2

Sample Migration

1 day · ClonePartner

We run a test migration with a representative sample of your data to verify mapping accuracy and identify any potential issues before the full run.

3

Review & Approve

~2 days · Your team

Your team reviews the sample migration results, confirms data accuracy and mapping, and gives the go-ahead for the full migration.

4

Full Migration

2 days · ClonePartner

We execute the complete migration of all your data to your new Helpdesk, with real-time progress tracking and comprehensive logging.

5

Delta Migration

1 day · ClonePartner

We capture and transfer any new data that was added or updated during the main migration to ensure no data is lost. This final sync keeps everything current.

Timeline is an estimate. Actual duration depends on API rate limits, data complexity, and your team's availability.

Get an exact timeline

Why Migrate to Gladly?

In today's competitive landscape, exceptional customer service is non-negotiable. If your current platform is creating fragmented conversations and frustrating your agents, it's time for an upgrade. Gladly is a top choice for teams looking to revolutionize their customer experience.

Focus on People, Not Tickets

Gladly's core philosophy is to treat customers like people, not case numbers. It replaces the outdated ticket-based system with a single, lifelong conversation thread for each customer. This means your agents see every interaction—from email to chat to social media—in one continuous timeline. This complete context allows for truly personalized and empathetic support, making customers feel known and valued.

It keeps everything—from emails and chats to calls and social media messages—in one continuous thread, so it’s easier to follow the full history of a conversation...This really helps save time and improves the overall customer experience.

Jonathan M. Project Manager
Read on G2 →

Empower Agents with an All-in-One Platform

Happy agents lead to happy customers. Gladly is designed with the agent experience at its core, providing an intuitive, all-in-one desktop that brings every channel and all customer data into a single view. This eliminates the need for agents to constantly switch between tools, streamlining their workflow, reducing handle times, and empowering them to resolve issues faster and more effectively.

Deliver a Truly Seamless Omnichannel Experience

Customers want to connect with you on their preferred channels, and they expect the conversation to be seamless. Gladly makes this a reality. A customer can start a conversation on chat, follow up via SMS, and then call in for an update, and your agent will have the entire history right in front of them. This channel-independent approach removes friction and provides a consistent, high-quality experience for your customers, no matter how they choose to connect.

Turn Your Service Department into a Revenue Driver

With Gladly, customer service transforms from a cost center into a powerful profit center. By providing agents with deep customer insights—like past purchases and preferences—you empower them to become trusted advisors. They can identify upselling opportunities and make personalized recommendations that drive revenue. This approach builds stronger relationships, boosts customer loyalty, and increases lifetime value (LTV).

Gladly has revolutionized our team’s performance... It integrates with many apps really well so now all actions can be seen, measured and even reviewed. Our QA has greatly improved because of this.

Zie C. Project Manager
Read on G2 →

Switching your Helpdesk feels daunting. We get it.

Migrating your Helpdesk isn't just about moving data — it's about protecting your customer relationships.

01  /  Common concerns

Most teams delay the move because they fear…

Losing Customer history
With ClonePartner Preserved Every ticket, note & attachment migrated with 100% fidelity.
Breaking Workflows
With ClonePartner Intact Triggers, tags & automations re-created exactly.
Painful Downtime
With ClonePartner Eliminated Zero agent downtime during cut-over.
Breaking Integrations
With ClonePartner Maintained Every app & integration reconnected seamlessly.
Surprise Costs & Gaps
With ClonePartner Foreseen We audit your data and flag every edge case before migration begins.

And honestly — they're right to worry. Automated tools may promise "1-click migration," but when things go wrong, it's your business that pays the price.

02  /  Cost of waiting

But putting it off comes with an even higher cost.

Agent Productivity Drops
With ClonePartner Sustained Agents stay in flow throughout the migration.
Support Quality Declines
With ClonePartner Protected CSAT stays high — no gap in coverage.
Hidden Costs Stack Up
With ClonePartner Transparent Flat, all-inclusive pricing agreed up front.
Automation Opportunities Vanish
With ClonePartner Unlocked New automations ready on day one.
Data Debt Piles Up
With ClonePartner Resolved Schema cleaned & verified in-flight.

Delaying doesn't just pause progress — it quietly erodes your customer experience and operational efficiency.

That's why ClonePartner exists.

We built our migration service for teams who can't afford to gamble with critical data or delay progress. Every migration is handled by real engineers who design, test, and validate your move — so you can switch systems without losing a single ticket, attachment, or workflow.

What does an Engineer-led migration mean anyway?

Speed & Accuracy: Our Blended Method

We blend automation (smart scripts, bulk APIs) with human expertise for speed without risk. Our engineers manually check every mapping, validation, and exception.

You get:

  1. Speed of automation for bulk record migration
  2. Precision of engineers verifying integrity and business logic
  3. Pilot migrations and sandbox testing to catch issues early
  4. Real-time validation reports and rollback readiness
Result: 50x faster migrations than manual imports — with near-zero error rates.

Handling the Tricky Tech and API Details

Every helpdesk API is different, which is where our engineers shine. We build custom logic to handle the data quirks where generic tools typically break.

We handcraft API logic for:

  1. Field mapping and transformation
  2. Pagination, rate-limit handling, and throttling
  3. Preserving conversation threads, attachments, and internal notes
  4. Syncing custom fields, SLAs, and macros without breaking structure
Our scripts: Natively retry failed calls, re-queue large attachments, and ensure data parity.

No Guesswork

We don't just promise smooth migrations—we measure and prove them. Every client receives a Migration Validation Report with all metrics.

Typical results across projects:

  1. 100% record-count parity between old and new helpdesk
  2. Zero downtime during staged cutovers
  3. 99.9% attachment integrity (verified via checksum)
  4. Full automation and preservation of all business rules
Our standard: Includes full SLA preservation and 48 hours of engineer-assigned support post go-live.

We Adapt to Your Setup (Not the Other Way Around)

No two helpdesks are the same, with unique automations and data. We customize every migration script to fit your exact workflow, tags, and triggers.

Our engineers adapt for:

  1. Custom fields, ticket forms, and workflows
  2. Multi-brand or multi-language setups
  3. Historical imports and partial (date-based) migrations
  4. Integration re-mapping for CRMs, chat, or feedback tools
The promise: If your data doesn't fit a standard template, we build one just for you.

Pros and cons of different migration options

Choosing the right approach is key because migrating your helpdesk isn't just about moving data – it's about protecting customer relationships.

Feature / Criteria ClonePartner Automated Tools CSV Import In-house migration
Custom Scripting for complex data ✓ Engineers build & maintain ✗ No ⚠ Manual ✓ Yes – but costly
Sandbox & Pilot Migrations ✓ Full sandbox + pilot plans ⚠ Limited ✗ No ⚠ Often Informal
Manual validation & reconciliation ✓ Automated + manual QA ✗ No ✓ Yes (Manual) ✓ Heavy manual effort
Backup & rollback plan ✓ Robust procedures ✗ No ✗ No ⚠ Often incomplete
Handles automation and integrations ✓ Full support ⚠ Partial ✗ No ⚠ Possible but fragmented
Post-migration engineer support ✓ Dedicated engineers ✗ No ✗ No ⚠ Limited SLA
Adaptable to API changes ✓ Proactive adaptation ✗ No ⚠ Manual fixes ⚠ Slower response
Turnaround / SLA predictability ✓ Predictable SLAs ⚠ Fast but brittle ⚠ Slow and manual ⚠ Often slower
Data Security & Compliance ✓ High – enterprise grade ⚠ Medium (depends) ⚠ Low (manual) ⚠ Hidden gaps common
Pricing predictability ✓ Transparent & fixed ⚠ Low (per-job) ⚠ Low (manual hours) ⚠ High/variable OPEX
End-to-end project management ✓ Full E2E delivery & PM ✗ No ✗ No ⚠ Often partial
Business impact & opportunity cost ✓ No diversion of staff ✗ No ✗ No ⚠ Diverts engineering

Enterprise-Grade Security & Compliance

Your customer data is precious. Our migration process maintains the highest standards of security and regulatory compliance.

SOC 2 Type II

Independently audited compliance with rigorous security standards

ISO 27001

Certified information security management system

GDPR

Full compliance with EU data protection regulations

HIPAA

Certified for handling protected health information

AES-256 Encryption

Bank-grade encryption for all stored credentials

Latest TLS

Secure transfer protocol for all data in transit

Role-Based Access

We follow role-based access control for every migration project

Scheduled Deletion

Automatic data purging after migration completion

Comparing migration approaches? See our Help Desk Migration alternative guide for a side-by-side breakdown of automated tools vs engineer-led services.

Ready to start your
Gladly Migration?

Join hundreds of businesses who have successfully migrated with ClonePartner. Let's discuss your migration needs and build a plan that works for you.

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Attention to Detail

We meticulously handle every aspect of your migration, ensuring no data is lost during transfer and mapping every field correctly between platforms.

Custom Solutions

Every business is unique. We tailor your migration strategy to match your specific requirements, workflows, and data structures.

Security & Compliance

Your customer data is handled with enterprise-grade security protocols, ensuring compliance with GDPR, HIPAA, and industry standards.

Our technical team could probably do this, but given your expertise, the size of the project, and your fees, it was a no-brainer to engage you. Super efficient process that we would definitely do again.

Alex Funaro — Technology Advisor, Institute for Integrative Nutrition

Alex Funaro

Have more questions? Contact our team