TL;DR
Customer: Parker Baby
Key Service: Helpdesk Migration
Platforms: Re:amaze to Gorgias
Scope: 16k tickets spanning 9 years
Rating: 5/5
"The migration was so smooth and easy. We enjoyed working with the team and felt cared for in the process"
- J. Ryan Carey, Chief Operations Officer, Parker Baby
Parker Baby Co. is a family-run brand known for creating thoughtful, practical baby products that make parenting easier.
Their customer experience team handles everything from product inquiries to returns and order support, ensuring each customer receives a personalized and caring experience.
As their operations grew, they needed a more streamlined helpdesk system to manage communication efficiently.
After years on Re:amaze, Parker Baby decided to move to Gorgias. Their existing Re:amaze workspace contained almost a decade of customer data and automated rules.
The team wanted to ensure that only meaningful conversations made it across, without carrying unnecessary system-generated messages or bounced emails.
ClonePartner’s migration engineers worked closely with Parker Baby to make the transition efficient and organized. The team also migrated response templates into Gorgias as macros, preserving automation wherever possible.
Regular delta runs were performed toward go-live to ensure that no new messages were missed while the team prepared to switch systems.
The migration completed smoothly with every relevant ticket, attachment, and customer record transferred accurately.
The result was a clean Gorgias workspace ready for daily operations, without any clutter from automated or system-generated messages.
The process felt simple and stress-free for the Parker Baby team, who appreciated the care and communication throughout the project.