TL;DR
Customer: Loving Tan
Key Service: Helpdesk Migration
Platforms: Enchant to Gorgias
Scope: 92k tickets spanning 3 years
Rating: 5/5
Timeline
Accounts Connected on: 30th july 2025
Checklist completion: 18th august 2025
Sample Migration Verification: {Couldnt find on missive. Ask roopi. If not found, remove timeline}
Full Migration Completed on: 2nd september 2025
"Responsive and adaptive to changes we made along the way and all within a tight turn around time frame"
- Jessie Dean, Marketing Director, Loving Tan
Loving Tan is an Australian beauty brand trusted by customers around the world for its professional-quality self-tanning products.
Their customer support team handles large volumes of inquiries related to product recommendations, order issues, and brand collaborations. Maintaining fast and reliable communication has always been central to their customer experience.
As the brand grew, Loving Tan decided to move from Enchant to Gorgias to better integrate their support operations and streamline automation.
The migration required transferring 3 years of customer history. Timing was tight, and the process needed to adapt quickly to evolving requirements without impacting their ongoing operations.
ClonePartner’s migration engineers worked closely with the Loving Tan team to ensure that the transition remained on schedule despite the adjustments made along the way.
Every change was reviewed and implemented promptly, keeping the project aligned with the desired timeline.
The migration covered all historical tickets, customer details, and associated attachments with complete accuracy. Continuous communication helped maintain full visibility and confidence throughout the process.
The migration was completed successfully within the planned time frame, with all data securely transferred into Gorgias.
The team immediately resumed daily support operations without delay. Loving Tan appreciated how responsive and flexible the ClonePartner team was in accommodating new inputs while maintaining speed and accuracy.