TL;DR
Customer: Takomo Golf
Key Service: Helpdesk Migration
Platforms: Re:amaze to Gorgias
Scope: 179k tickets spanning 4 years
Rating: 5/5
Timeline
Accounts Connected on: 17th june
Checklist completion: 19th june
Sample Migration Verification: 23rd june
Full Migration Completed on: 26th june
"Very happy with the assistance we received. All our problems were acknowledged and resolved quickly, which made the switch from Reamaze to Gorgias convenient"
- Teemu Laine, Manager, Customer Experience at Takomo Golf
Takomo Golf is a fast-growing direct-to-consumer golf brand that blends precision engineering with accessible pricing.
Their customer experience team manages a high number of inquiries covering sales, orders, and product details, which makes their helpdesk operations vital to day-to-day efficiency.
As their global customer base expanded, they needed a support system that could scale easily while maintaining visibility into every past interaction.
After several years on Re:amaze, Takomo Golf wanted to move to Gorgias. The company had accumulated more than 179,000 tickets over four years.
The biggest challenge was ensuring that no messages or customer histories were lost during the transition. The team also needed a way to handle replies still being sent to Re:amaze even after the migration began.
ClonePartner’s migration engineers worked closely with Takomo Golf to manage every phase of the migration. Multiple delta syncs were run to capture any new messages that continued to arrive in Re:amaze after the initial transfer.
The process included verification, sample review, final migration, and multiple data syncs, each step handled with precision and regular updates.
All tickets, attachments, and conversation threads were carefully mapped and replicated in Gorgias exactly as their previous structure.
The migration was completed in just 3 days, covering 179k+ tickets and all associated messages, attachments, tags, and other custom fields while preserving their relationships. Each sync was carefully timed to make the most of available throughput and rate limits.
The process was handled with precision and timing, ensuring that every record transferred cleanly without delays or interruptions.
Throughout the transition, Takomo Golf’s support team continued their daily operations with no downtime or missed messages. Exactly how a large-scale migration should feel when done right.