Official Migration Partner

Migrate from Freshdesk to Gorgias with precision & ease

A seamless, customizable migration solution for moving your Freshdesk data with perfect fidelity and minimal disruption.

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Freshdesk
Gorgias
MIGRATION OVERVIEW

Why teams migrate from Freshdesk to Gorgias

Freshdesk to Gorgias migration is an API-to-API project with no native import wizard — Gorgias's built-in historical import only supports Zendesk. The two platforms diverge at nearly every data model layer: Freshdesk separates tickets and conversations as distinct objects with numeric statuses, while Gorgias uses a ticket-and-message model with only open/closed states and requires at least one message per ticket. Custom field schemas must be significantly flattened, as Gorgias caps customer fields at 4 active (versus Freshdesk's unlimited), and features like companies, SLA policies, CSAT history, and automations have no migration path and must be rebuilt or abandoned. Custom scripting with careful rate-limit management on both sides is required for any migration beyond trivial volume.
KEY CHALLENGES

What makes this migration complex

These are the architectural mismatches and technical hurdles specific to a Freshdesk to Gorgias migration.

Most Critical

Dual-Side API Rate Limits

Freshdesk sub-limits the Tickets List endpoint to as few as 20 calls/min on Growth plans, while Gorgias caps API key requests at 40 per 20-second window per account — and all integrations share that single budget.

Sent Datetime Trap

Omitting the sent_datetime field on imported Gorgias messages causes the platform to treat every historical reply as a new outbound email, sending them live to customers.

Customer Field Cap of Four

Gorgias limits active customer fields to 4 at a time, forcing teams with extensive Freshdesk contact custom fields to flatten overflow data into tags or ticket-level meta JSON.

Status and Priority Model Mismatch

Freshdesk's four numeric ticket statuses (Open, Pending, Resolved, Closed) and four priority levels have no direct equivalents in Gorgias's binary open/closed model and must be preserved as tags.

No Company Object Equivalent

Gorgias has no company or organization entity, so account-centric routing and reporting workflows built on Freshdesk companies must be restructured into customer-level tags or metadata.

Message Body Size Limit

Gorgias silently rejects message bodies exceeding 1MB, which can cause long enterprise email threads with inline images to be dropped without error during import.

COMPLETE COVERAGE

Intelligent Human-Verified Data Mapping

Our migration engineer precisely maps every data point from Freshdesk to Gorgias, ensuring perfect continuity for your customer support operations.

Freshdesk
Gorgias
Tickets
Tickets
Ticket Conversations
Ticket Messages
Ticket Attachments
Attachments
Contacts
Customers
Agents
Users (Agents)
Groups
Teams
Ticket Fields
Custom Fields
Canned Responses
Macros
Companies
Not Available
Roles
Not Available
Time Entries
Not Available

Looking for more entity mappings?

Contact our team
MIGRATION RISK ASSESSMENT

Every migration risk, already solved

Migration between platforms is full of edge cases. Our engineers have identified every risk from Freshdesk to Gorgias and built proven solutions for each one.

Migration Challenge ClonePartner Status
High Complexity —
Solved
Conversations / Messages
Each reply and note must be imported as a Gorgias message with sent_datetime explicitly set; omitting it triggers live email delivery of historical messages to customers.
Solved
Custom Contact Fields
Gorgias caps active customer fields at 4 with a 2,000-character text limit, so any Freshdesk schema with more than 4 contact custom fields requires significant flattening into tags or meta JSON.
Solved
Companies / Organizations
Gorgias has no company object whatsoever, so all company-level data, routing, and reporting must be restructured into customer tags or ticket metadata.
Solved
SLA Policies
There is no API import path for SLA policies in Gorgias; all policies and business hours must be manually recreated from scratch.
Solved
CSAT Ratings
Historical satisfaction ratings cannot be imported via the Gorgias API, so your CSAT baseline resets completely at go-live and continuity is lost.
Solved
Custom Engineering —
Handled
Tickets
Tickets map conceptually but require at least one message each, status flattening to open/closed, and careful use of external_id for reconciliation since Gorgias auto-assigns new sequential IDs.
Handled
Custom Ticket Fields
Gorgias supports up to 25 active ticket fields with limited types (Dropdown, Number, Text, Yes/No), so Freshdesk's cf_-prefixed fields require explicit ID mapping and conditional logic is limited.
Handled
Attachments
Freshdesk attachment URLs may expire before or during migration, requiring pre-download and rehosting, and the 1MB message body limit can silently reject threads with large inline content.
Handled
Clean Transfer
Contacts / Customers
Customers are matched by email and auto-created during ticket import if they don't exist, making basic contact migration straightforward.
Clean
Tags
Tags migrate cleanly by name, but Gorgias tag names are case-sensitive, so casing must be normalized before import to prevent duplicates like 'VIP' and 'vip'.
Clean
5 high-complexity solved
3 custom-engineered
2 clean transfers
CUSTOM MIGRATION

Fully customizable engineer-led migration

Tailor your migration from Freshdesk to Gorgias exactly to your needs with our flexible customization options. Our experts will configure the perfect migration plan for your business.

Migration Filters

Conversation Type

Filter by chat, email, or social media conversations

Tag-Based Selection

Migrate tickets with specific tags only

User Selection

Migrate tickets for specific users or agents

Time Range

Migrate tickets from a specific time period

Data Types

Tickets & Conversations

Full conversation history with all metadata

Automations & Macros

Workflows, templates, and automation rules

Knowledge Base

Articles, categories, and help center content

Customer Profiles

Customer information and interaction history

ZERO DOWNTIME

Your timeline. Our engineers.

A dedicated engineer runs your migration, planned around your schedule and your data.

No babysitting a wizard. Avoid debugging errors yourself.

Looking for a more detailed migration timeline?

Contact our team

Speed

The migration timeline depends on both our turnaround time and yours.

We can complete a migration in under a day when the accounts are connected and the sample migration is approved promptly.

Background Sync

We also support migrating the newest records first, so you can go live faster while the rest of the data is synced in the background.

Data Volume Impact

Larger data volumes may require longer migration windows.

Continuous Operation

Weekend migrations minimize disruption to your customer service operations.

MIGRATION TIMELINE

Your Freshdesk to Gorgias migration, step by step

See how long your migration will take from start to finish. Drag the slider to estimate based on your data volume.

How many records are you migrating?

<10K 50K 100K 250K 500K 1M 2M 5M 10M+
Checklist ~3 days
Sample 1 day
Review ~2 days
Full 2 days
Delta 1 day
Your team ClonePartner

Estimated total

~9 business days

1

Migration Checklist

1 day · ClonePartner ~2 days · Your team

We prepare the optimal data mapping as a shareable spreadsheet. Your team reviews, approves, and adds any customizations.

2

Sample Migration

1 day · ClonePartner

We run a test migration with a representative sample of your data to verify mapping accuracy and identify any potential issues before the full run.

3

Review & Approve

~2 days · Your team

Your team reviews the sample migration results, confirms data accuracy and mapping, and gives the go-ahead for the full migration.

4

Full Migration

2 days · ClonePartner

We execute the complete migration of all your data to your new Gorgias, with real-time progress tracking and comprehensive logging.

5

Delta Migration

1 day · ClonePartner

We capture and transfer any new data that was added or updated during the main migration to ensure no data is lost. This final sync keeps everything current.

Timeline is an estimate. Actual duration depends on API rate limits, data complexity, and your team's availability.

Get an exact timeline

Complete Technical Guide

How to Migrate from Freshdesk to Gorgias: Complete Technical Guide

A Freshdesk to Gorgias migration is API-only. The biggest risks are rate limits on both sides, the sent_datetime trap that can spam customers, and custom field constraints. Budget 5–14 days.

24 min read

Read the guide

Pros and cons of different migration options

Choosing the right approach is key because migrating from Freshdesk to Gorgias isn't just about moving data – it's about protecting customer relationships.

Feature / Criteria ClonePartner Automated Tools CSV Import In-house migration
Custom Scripting for complex data ✓ Engineers build & maintain ✗ No ⚠ Manual ✓ Yes – but costly
Sandbox & Pilot Migrations ✓ Full sandbox + pilot plans ⚠ Limited ✗ No ⚠ Often Informal
Manual validation & reconciliation ✓ Automated + manual QA ✗ No ✓ Yes (Manual) ✓ Heavy manual effort
Backup & rollback plan ✓ Robust procedures ✗ No ✗ No ⚠ Often incomplete
Handles automation and integrations ✓ Full support ⚠ Partial ✗ No ⚠ Possible but fragmented
Post-migration engineer support ✓ Dedicated engineers ✗ No ✗ No ⚠ Limited SLA
Adaptable to API changes ✓ Proactive adaptation ✗ No ⚠ Manual fixes ⚠ Slower response
Turnaround / SLA predictability ✓ Predictable SLAs ⚠ Fast but brittle ⚠ Slow and manual ⚠ Often slower
Data Security & Compliance ✓ High – enterprise grade ⚠ Medium (depends) ⚠ Low (manual) ⚠ Hidden gaps common
Pricing predictability ✓ Transparent & fixed ⚠ Low (per-job) ⚠ Low (manual hours) ⚠ High/variable OPEX
End-to-end project management ✓ Full E2E delivery & PM ✗ No ✗ No ⚠ Often partial
Business impact & opportunity cost ✓ No diversion of staff ✗ No ✗ No ⚠ Diverts engineering

What does an Engineer-led migration mean anyway?

Speed & Accuracy: Our Blended Method

We blend automation (smart scripts, bulk APIs) with human expertise for speed without risk. Our engineers manually check every mapping, validation, and exception.

You get:

  1. Speed of automation for bulk record migration
  2. Precision of engineers verifying integrity and business logic
  3. Pilot migrations and sandbox testing to catch issues early
  4. Real-time validation reports and rollback readiness
Result: 50x faster migrations than manual imports — with near-zero error rates.

Handling the Tricky Tech and API Details

The Freshdesk and Gorgias APIs each behave differently, which is where our engineers shine. We build custom logic to handle the data quirks where generic tools typically break.

We handcraft API logic for:

  1. Field mapping and transformation
  2. Pagination, rate-limit handling, and throttling
  3. Preserving conversation threads, attachments, and internal notes
  4. Syncing custom fields, SLAs, and macros without breaking structure
Our scripts: Natively retry failed calls, re-queue large attachments, and ensure data parity.

No Guesswork

We don't just promise smooth migrations—we measure and prove them. Every client receives a Migration Validation Report with all metrics.

Typical results across projects:

  1. 100% record-count parity between your Freshdesk data and Gorgias
  2. Zero downtime during staged cutovers
  3. 99.9% attachment integrity (verified via checksum)
  4. Full automation and preservation of all business rules
Our standard: Includes full SLA preservation and 48 hours of engineer-assigned support post go-live.

We Adapt to Your Setup (Not the Other Way Around)

No two teams configure Freshdesk or Gorgias exactly the same way—with unique automations and data. We customize every migration script to fit your exact workflow, tags, and triggers.

Our engineers adapt for:

  1. Custom fields, ticket forms, and workflows
  2. Multi-brand or multi-language setups
  3. Historical imports and partial (date-based) migrations
  4. Integration re-mapping for CRMs, chat, or feedback tools
The promise: If your data doesn't fit a standard template, we build one just for you.

Enterprise-Grade Security & Compliance

Your customer data is precious. Our migration process maintains the highest standards of security and regulatory compliance.

SOC 2 Type II

Independently audited compliance with rigorous security standards

ISO 27001

Certified information security management system

GDPR

Full compliance with EU data protection regulations

HIPAA

Certified for handling protected health information

AES-256 Encryption

Bank-grade encryption for all stored credentials

Latest TLS

Secure transfer protocol for all data in transit

Role-Based Access

We follow role-based access control for every migration project

Scheduled Deletion

Automatic data purging after migration completion

FAQ

Frequently Asked Questions

Everything you need to know about migrating from Freshdesk to Gorgias. Can't find what you're looking for? Talk to our team.

Who can view my data?
For each migration project, you'll be assigned a migration engineer. Only the migration engineer can view your data. No one else at ClonePartner can view your data.
Can I sign an NDA?
If you are reaching out to us via one of our partners, we already have an NDA signed with them that unilaterally applies to all their customers. If you are reaching us directly and need an NDA signed, we'll be happy to sign your NDA or ours.
How long does the Freshdesk to Gorgias migration take?
Most migrations complete within 1–5 business days, depending on data volume and complexity. We provide a detailed timeline after the initial assessment and can often complete small migrations in under 24 hours.
Will my team lose access to Freshdesk during the migration?
No. Your source system remains fully operational throughout the entire migration. We run the migration in the background with zero downtime to your current operations.
Will there be downtime when migrating from Freshdesk to Gorgias?
No. Our migration process is designed for zero downtime. We use a staged approach with background sync and a fast cutover, ensuring no disruption to your live business operations.
How do I validate that everything migrated correctly?
Every client receives a Migration Validation Report with comprehensive metrics including record-count parity, attachment integrity verification via checksum, and full audit logs. We also offer unlimited sample migrations so you can verify before committing.
Do I need professional help for this migration?
While simple migrations can sometimes be handled in-house, professional help ensures zero data loss, proper field mapping, and preservation of relationships between records. Our engineer-led approach catches edge cases that automated tools miss.
Does ClonePartner provide guidance before committing?
Yes. We provide a free consultation and assessment. We'll review your data structure, discuss your requirements, and provide a detailed migration plan and fixed-price quote before you commit to anything.

Still have questions?

Book a free 30-minute consultation with our migration engineers. We'll walk you through the exact approach for your Freshdesk→Gorgias migration.

Contact our team

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Gorgias Migration?

Join hundreds of businesses who have successfully migrated with ClonePartner. Let's discuss your migration needs and build a plan that works for you.

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Attention to Detail

We meticulously handle every aspect of your migration, ensuring no data is lost during transfer and mapping every field correctly between platforms.

Custom Solutions

Every business is unique. We tailor your migration strategy to match your specific requirements, workflows, and data structures.

Security & Compliance

Your customer data is handled with enterprise-grade security protocols, ensuring compliance with GDPR, HIPAA, and industry standards.