Migrate from Desk365 to Dixa with precision & ease

Yes. Professional help ensures proper field mapping and preservation of relationships between records. Our engineer-led approach catches edge cases that automated tools miss.

Yes. We provide a free consultation and assessment. We'll review your data structure, discuss your requirements, and provide a detailed migration plan and fixed-price quote before you commit to anything.

It is built for your data. Each migration is a set of custom scripts written for your data model, not a generic import tool. That is also why we start with a sample migration: you see your own records in Dixa before the full migration is committed.

Yes. We run a sample migration on your own data first, so you can review how your records look in Dixa before the full migration goes ahead. We run validation scripts to confirm the record counts match your source, and you check the sample against your source records; if a field is missing or mapped wrong, or anything else needs adjusting, we fix it in the migration scripts and re-run the sample as many times as you need. The full migration only runs after you've approved the sample. On projects delivered in phases, each phase gets its own sample migration for you to approve.

Usually, yes. Keep it active until we confirm the migration is complete, including the final delta migration, because we read your data directly from your Desk365 account throughout the project. If your subscription is due to end mid-project, extending it to cover the migration window keeps everything on track, and we tell you when it is safe to cancel. If it has to close sooner, we can pull your data out before it closes and migrate from that copy.

Yes. Created-time metadata is carried across, and so are assignees and message authors who have a user account in Dixa. Where Dixa cannot store one of them natively, it is kept as embedded metadata on the migrated record.

We handle it case by case. While mapping your data, we identify every record type without a direct counterpart in Dixa, review sample records from it and propose how it can be represented, based on what Dixa supports: map it to the closest native object, create a custom field or object, fold it into the parent record as text or a note, attach it as a file, or keep it in a read-only archive. You choose the approach, we write the migration scripts to place the data there, so it comes across in the form you choose instead of being left behind, and you see how it looks in a sample migration before we run the full set.

No. Before the sample or full migration starts, we confirm with you that nothing in Dixa will send messages about the migrated data: we import with notifications switched off wherever Dixa allows it, and either pause any automation that could send them for the migration window or give it a condition, such as a suppression tag, that skips migrated records, which lets your live automations keep running for new records. We only proceed once you have confirmed it. If you want anyone told about the move, that message is sent separately, once the migrated data has been checked.

In many cases, yes. Where something can't be written through an API, we recreate it through Dixa's user interface where the interface allows it, and where that work is repetitive we script and automate it. We tell you up front which items are handled this way, because recreating them through the interface can add time to the schedule.

We check the destination for required fields your source data cannot fill and bring each one to you before those records are migrated. Together we agree how each one is handled, such as a mapping from an existing field, a default value, or, where Dixa lets that field be made optional, setting it to not required for the migration so you can make it required again once the migration is complete. The migration then runs with that rule applied, so no records are rejected or left behind.

We can mark every migrated record in Dixa, for example with a custom checkbox field such as "Migrated from Desk365", so your team can tell migrated data apart from records created there. We agree the marker with you during scoping so it fits how your team uses Dixa.

Internal notes can come across, and so can system-generated notes where Desk365's API makes them available. During scoping you choose which notes to include, so Dixa holds the history your team will actually use.

Yes. Each tool's data is extracted separately and written into the same Dixa account. How records from the different tools fit together is settled in the data mapping before the build. The sample migration includes data from every source, so you can check the combined result before the full run.

Most migrations complete within 1–5 business days, depending on data volume and complexity; very large migrations, such as several hundred thousand records, take longer. We provide a detailed timeline after the initial assessment and can often complete small migrations in under 24 hours.

No. Our migration process is designed for zero downtime. Desk365 stays fully operational throughout: the bulk migration runs in the background and the cutover is fast, so there is no disruption to your live business operations.

Yes. We take the exact date, time and time zone your team went live as the cutoff, and migrate the history up to that point, so the work already done in Dixa is left as it is. That go-live moment separates the two systems' records, so we confirm it with you before anything runs.

Extraction time depends on volume: a history of more than half a million tickets can take several days to pull. Your Desk365 account needs to stay active until extraction is finished, so we confirm its end date with you at the start and plan the schedule around it.

Mostly yes, and your team can keep working as normal, but leave the fields being migrated as they are, in Desk365 and Dixa, until the migration, including the final delta, is complete. The field mappings are set before the run starts, so hold off on renaming or removing those fields, and changing a migrated field's options, archiving it, or marking it as required or conditional can stop records from migrating. Where needed, and as agreed with you, we set the matching fields in Dixa to active, not required and not conditional for the duration of the migration. Other fields can be added or removed in the meantime. Also pause any AI agents, automations or rules in Dixa that could act on migrated records, so they don't fire on historical records as they arrive; if some must keep running for live work, we can instead agree a condition that makes them skip migrated records. Once the migration is complete, you can switch them back on, restore those field settings and rename fields freely.

Yes. All migration traffic runs through a centralized system using one fixed IP, which your IT team can whitelist instead of opening broader network access.

It's a flat fee with no hidden costs. The price we agree with you for your scope is the price you pay, and small variances in the final volume, a bit more or less, are included.

Every client receives a Migration Validation Report with comprehensive metrics including record-count comparison, attachment integrity verification via checksum, and full audit logs of the migration run, showing every record created, skipped or failed. If any item didn't come across, the report names each one, the specific reason, and how to bring it across if you want it there. We also offer unlimited sample migrations, so you can check your data before the full migration runs.

At ClonePartner, we consider ourselves your partners in this journey. We take full accountability for your migration's success. Once your migration goes live, we provide 30 days of comprehensive post-migration support as standard, and longer support, such as 60 or 90 days, can be agreed for your project. During this period, we help with anything related to your migrated data, so your migration is a complete success.

Yes. We provide a comprehensive migration report along with an ID-mapping sheet that links each old Desk365 record ID to its new ID in Dixa. This ensures full traceability, simplifies post-migration verification, and helps your team validate that records have been migrated accurately.

ClonePartner is the contact for anything about the migrated data itself. Questions about the platform itself, such as how its features and settings work, go to the platform's own support or to whoever administers it for you.

Yes. The archive is delivered to you as a set of local files: folders holding the ticket data and attachments, plus an HTML file that reads from those folders so you can browse tickets in a web browser. Nothing is hosted on our servers and there is no software to install, so you can store it wherever suits you, such as Google Drive or Box.

Yes, where Dixa's API makes that activity available. We build an ongoing sync on Dixa's and your CRM's APIs that writes support activity to the right contacts and companies, and you decide what gets logged. It is a separate piece of work from the migration, scoped and priced on its own.