Evolve from tickets to people-centered support. Our custom migration intelligently restructures your entire conversation history and profiles, preserving every relationship and timeline.
Book free consultationWe support migrations from all major platforms to Gladly, ensuring a smooth transition with no data loss.
Seamless Ada to Gladly migration — all records moved with accuracy and care.
Learn more →Seamless Desk365 to Gladly migration — all records moved with accuracy and care.
Learn more →Seamless Deskpro to Gladly migration — all records moved with accuracy and care.
Learn more →Seamless Dixa to Gladly migration — all records moved with accuracy and care.
Learn more →Seamless eDesk to Gladly migration — all records moved with accuracy and care.
Learn more →Seamless Enchant to Gladly migration — all records moved with accuracy and care.
Learn more →Seamless Freshchat to Gladly migration — all records moved with accuracy and care.
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Seamless Freshdesk to Gladly migration — all records moved with accuracy and care.
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Seamless Front to Gladly migration — all records moved with accuracy and care.
Learn more →Seamless FuseDesk to Gladly migration — all records moved with accuracy and care.
Learn more →Seamless Groove to Gladly migration — all records moved with accuracy and care.
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Seamless Happyfox to Gladly migration — all records moved with accuracy and care.
Learn more →Seamless Help Scout to Gladly migration — all records moved with accuracy and care.
Learn more →Seamless Helpshift to Gladly migration — all records moved with accuracy and care.
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Seamless Intercom to Gladly migration — all records moved with accuracy and care.
Learn more →Seamless Jira Service Management to Gladly migration — all records moved with accuracy and care.
Learn more →Seamless Kayako to Gladly migration — all records moved with accuracy and care.
Learn more →Seamless Kustomer to Gladly migration — all records moved with accuracy and care.
Learn more →Seamless LiveAgent to Gladly migration — all records moved with accuracy and care.
Learn more →Seamless LiveChat to Gladly migration — all records moved with accuracy and care.
Learn more →Seamless Missive to Gladly migration — all records moved with accuracy and care.
Learn more →Seamless Plain to Gladly migration — all records moved with accuracy and care.
Learn more →Seamless Podium to Gladly migration — all records moved with accuracy and care.
Learn more →Seamless Puzzel Case Management to Gladly migration — all records moved with accuracy and care.
Learn more →Seamless Re:amaze to Gladly migration — all records moved with accuracy and care.
Learn more →Seamless Richpanel to Gladly migration — all records moved with accuracy and care.
Learn more →Seamless SolarWinds Service Desk to Gladly migration — all records moved with accuracy and care.
Learn more →Seamless SurveySparrow Ticket Management to Gladly migration — all records moved with accuracy and care.
Learn more →Seamless tawk.to to Gladly migration — all records moved with accuracy and care.
Learn more →Seamless Thena to Gladly migration — all records moved with accuracy and care.
Learn more →Seamless Tidio to Gladly migration — all records moved with accuracy and care.
Learn more →Seamless Trengo to Gladly migration — all records moved with accuracy and care.
Learn more →Seamless Unthread to Gladly migration — all records moved with accuracy and care.
Learn more →Seamless Zammad to Gladly migration — all records moved with accuracy and care.
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Seamless Zendesk to Gladly migration — all records moved with accuracy and care.
Learn more →Seamless Zoho Desk to Gladly migration — all records moved with accuracy and care.
Learn more →Seamless Salesforce Service Cloud to Gladly migration — all records moved with accuracy and care.
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Seamless HubSpot Service Hub to Gladly migration — all records moved with accuracy and care.
Learn more →Seamless Gmail to Gladly migration — all records moved with accuracy and care.
Learn more →Seamless Outlook to Gladly migration — all records moved with accuracy and care.
Learn more →Seamless CSV to Gladly migration — all records moved with accuracy and care.
Learn more →Seamless JSON to Gladly migration — all records moved with accuracy and care.
Learn more →Seamless Google Sheets to Gladly migration — all records moved with accuracy and care.
Learn more →Seamless Microsoft Excel to Gladly migration — all records moved with accuracy and care.
Learn more →Seamless Gladly to Gladly migration — all records moved with accuracy and care.
Learn more →Seamless Freshservice to Gladly migration — all records moved with accuracy and care.
Learn more →Our efficient migration process allows for a quick and seamless transition from Helpdesk with minimal disruption.
Looking for a more detailed migration timeline?
Contact our teamSpeed
The migration timeline depends on both our turnaround time and yours.
We can complete a migration in under a day when the accounts are connected and the sample migration is approved promptly.
Background Sync
We also support migrating the newest records first, so you can go live faster while the rest of the data is synced in the background.
Data Volume Impact
Larger data volumes may require longer migration windows.
Continuous Operation
Weekend migrations minimize disruption to your customer service operations.
We've perfected our migration process to ensure a seamless transition with minimal disruption to your business.
Connect Accounts
Securely link your source and destination accounts to prepare for migration.
Establish secure API connections between your source and destination accounts. All communication is encrypted and credentials are stored using AES-256 encryption on SOC 2 Type II, ISO 27001, GDPR and HIPAA certified infrastructure.
Migration Checklist
Review and complete the pre-migration checklist to ensure a smooth process.
Verify data structure, check for potential conflicts, and establish fallback procedures before proceeding with the full migration.
Sample Migration
Run a test migration with a small subset of data to validate the process.
Migrate a representative sample of your data to verify mapping accuracy and identify any potential issues.
Full Migration
Execute the complete migration of all your data to your new Helpdesk.
Transfer your entire dataset according to your custom specifications, with real-time progress tracking and comprehensive logging.
Delta Migration
Optional: Sync any new data created during the migration process.
Capture and transfer any new data that was added or updated during the main migration to ensure no data is lost.
In today's competitive landscape, exceptional customer service is non-negotiable. If your current platform is creating fragmented conversations and frustrating your agents, it's time for an upgrade. Gladly is a top choice for teams looking to revolutionize their customer experience.
Happy agents lead to happy customers. Gladly is designed with the agent experience at its core, providing an intuitive, all-in-one desktop that brings every channel and all customer data into a single view. This eliminates the need for agents to constantly switch between tools, streamlining their workflow, reducing handle times, and empowering them to resolve issues faster and more effectively.
Gladly's core philosophy is to treat customers like people, not case numbers. It replaces the outdated ticket-based system with a single, lifelong conversation thread for each customer. This means your agents see every interaction—from email to chat to social media—in one continuous timeline. This complete context allows for truly personalized and empathetic support, making customers feel known and valued.
With Gladly, customer service transforms from a cost center into a powerful profit center. By providing agents with deep customer insights—like past purchases and preferences—you empower them to become trusted advisors. They can identify upselling opportunities and make personalized recommendations that drive revenue. This approach builds stronger relationships, boosts customer loyalty, and increases lifetime value (LTV).
Customers want to connect with you on their preferred channels, and they expect the conversation to be seamless. Gladly makes this a reality. A customer can start a conversation on chat, follow up via SMS, and then call in for an update, and your agent will have the entire history right in front of them. This channel-independent approach removes friction and provides a consistent, high-quality experience for your customers, no matter how they choose to connect.
"Gladly has revolutionized our team's performance... It integrates with many apps really well so now all actions can be seen, measured and even reviewed. Our QA has greatly improved because of this."
Zie C.
Project Manager
Read on G2 →Migrating your Helpdesk isn't just about moving data — it's about protecting your customer relationships.
And honestly — they're right to worry. Automated tools may promise "1-click migration," but when things go wrong, it's your business that pays the price.
Delaying doesn't just pause progress — it quietly erodes your customer experience and operational efficiency.
We blend automation (smart scripts, bulk APIs) with human expertise for speed without risk. Our engineers manually check every mapping, validation, and exception.
You get:
Every helpdesk API is different, which is where our engineers shine. We build custom logic to handle the data quirks where generic tools typically break.
We handcraft API logic for:
We don't just promise smooth migrations—we measure and prove them. Every client receives a Migration Validation Report with all metrics.
Typical results across projects:
No two helpdesks are the same, with unique automations and data. We customize every migration script to fit your exact workflow, tags, and triggers.
Our engineers adapt for:
Choosing the right approach is key because migrating your helpdesk isn't just about moving data – it's about protecting customer relationships.
| Feature / Criteria | ClonePartner | Automated Tools | CSV Import | In-house migration |
|---|---|---|---|---|
| Custom Scripting for complex data | ✓ Engineers build & maintain | ✗ No | ⚠ Manual | ✓ Yes – but costly |
| Sandbox & Pilot Migrations | ✓ Full sandbox + pilot plans | ⚠ Limited | ✗ No | ⚠ Often Informal |
| Manual validation & reconciliation | ✓ Automated + manual QA | ✗ No | ✓ Yes (Manual) | ✓ Heavy manual effort |
| Backup & rollback plan | ✓ Robust procedures | ✗ No | ✗ No | ⚠ Often incomplete |
| Handles automation and integrations | ✓ Full support | ⚠ Partial | ✗ No | ⚠ Possible but fragmented |
| Post-migration engineer support | ✓ Dedicated engineers | ✗ No | ✗ No | ⚠ Limited SLA |
| Adaptable to API changes | ✓ Proactive adaptation | ✗ No | ⚠ Manual fixes | ⚠ Slower response |
| Turnaround / SLA predictability | ✓ Predictable SLAs | ⚠ Fast but brittle | ⚠ Slow and manual | ⚠ Often slower |
| Data Security & Compliance | ✓ High – enterprise grade | ⚠ Medium (depends) | ⚠ Low (manual) | ⚠ Hidden gaps common |
| Pricing predictability | ✓ Transparent & fixed | ⚠ Low (per-job) | ⚠ Low (manual hours) | ⚠ High/variable OPEX |
| End-to-end project management | ✓ Full E2E delivery & PM | ✗ No | ✗ No | ⚠ Often partial |
| Business impact & opportunity cost | ✓ No diversion of staff | ✗ No | ✗ No | ⚠ Diverts engineering |
Your customer data is precious. Our migration process maintains the highest standards of security and regulatory compliance.
SOC 2 Type II
Independently audited compliance with rigorous security standards
ISO 27001
Certified information security management system
GDPR
Full compliance with EU data protection regulations
HIPAA
Certified for handling protected health information
AES-256 Encryption
Bank-grade encryption for all stored credentials
Latest TLS
Secure transfer protocol for all data in transit
Role-Based Access
We follow role-based access control for every migration project
Scheduled Deletion
Automatic data purging after migration completion
At ClonePartner, we believe data migration is more than a technical task; it's a critical business evolution.
We've replaced the risks of automated, one-size-fits-all tools with an engineer-led, partnership-driven approach. Here's why leading businesses trust us with their most valuable asset.
Custom-built by dedicated engineers, not rigid tools, to map your unique process.
Complete complex migrations up to 50x faster than any tool or traditional service provider.
We guarantee 100% accuracy and zero data loss, backed by multi-stage validation and checksums.
Over 1,500 successful, error-free data migrations across diverse industries.
Your source systems remain fully operational throughout the transition. No downtime or interruption. Experience absolutely no downtime or interruption to critical business operations.
Fortress-grade security protocols meeting GDPR, HIPAA, and SOC 2 standards.
A dedicated engineer and full support team by your side from consultation to post-migration.
We specialize in migrations others deem too difficult, navigating the most complex data environments.
A comprehensive, fixed-price proposal. The price we quote is the price you pay.
Join hundreds of businesses who have successfully migrated with ClonePartner. Let's discuss your migration needs and build a plan that works for you.
Book free consultationWe meticulously handle every aspect of your migration, ensuring no data is lost during transfer and mapping every field correctly between platforms.
Every business is unique. We tailor your migration strategy to match your specific requirements, workflows, and data structures.
Your customer data is handled with enterprise-grade security protocols, ensuring compliance with GDPR, HIPAA, and industry standards.
Our technical team could probably do this, but given your expertise, the size of the project, and your fees, it was a no-brainer to engage you. Super efficient process that we would definitely do again.
Alex Funaro — Technology Advisor, Institute for Integrative Nutrition
