Puzzel Case Management Alternatives 2026: Pricing, TCO & Migration

If you're evaluating Puzzel Case Management alternatives in 2026, start with the operating model, not the pricing page.

Puzzel Case Management is a case/ticket management tool that provides contact centres and helpdesks with the ability to manage written interactions. Each email in the queue is converted into a support ticket assigned a unique case/ticket ID, then filtered, categorised, and distributed to the right team or agent. That model works well inside the Puzzel CX ecosystem — voice, WFM, and ticketing unified under one roof. It becomes a weaker fit when support teams need broader channel coverage, a bigger app ecosystem, heavier custom data modeling, or an architecture that isn't anchored to the Puzzel stack.

The common mistake engineering and IT leaders make when replacing a helpdesk is comparing seat prices. What matters is whether the replacement handles your ticket intake, conversational routing, and third-party integrations without a full-time developer maintaining glue code.

Operating model fit is the real decision variable. Your operating model has likely outgrown Puzzel when two or more of these apply: you support more than three inbound channels but Puzzel natively covers only email, SMS, and API integrations; you require more than 50 custom ticket fields or relational objects (linking tickets to hardware assets, subscriptions, or contracts); you're running more than 5 third-party integrations requiring real-time sync; your team has grown beyond the point where Puzzel's search reliability issues cause measurable handle-time increases; or your contact centre and ticketing are splitting into separate systems of record. If one of these applies, the friction is probably manageable. If three or more apply, you're maintaining workarounds that compound over time.

This guide compares the strongest Puzzel Case Management alternatives in 2026, with real pricing, total cost of ownership, and the technical migration path required to move your historical data safely.

Why Teams Leave Puzzel Case Management

Teams don't usually leave Puzzel because it's bad software. They leave because the operating model changed and the software didn't. Here's where the friction shows up:

• Channel gaps. Puzzel Case Management handles incoming support requests from email, SMS, and API integrations. There's no native live chat widget, no WhatsApp, no Instagram DM. If you need those channels, you're bolting on a separate product or switching platforms.
• Data model rigidity. Puzzel's architecture centers around Teams and Categories. Modern support operations often require multi-dimensional tagging, custom relational objects (linking a ticket to a specific hardware asset or SaaS subscription), and dynamic ticket forms that adapt based on user input. Teams exceeding 50 custom field requirements consistently hit this ceiling.
• Opaque pricing. Puzzel offers a subscription-based pricing model with no public per-agent rates. Puzzel's published G-Cloud rate is £28 per named user per month on annual billing (G-Cloud pricing document), but commercial pricing is quote-only, making competitive benchmarking difficult.
• Ecosystem lock-in. Puzzel Case Management is part of the Puzzel suite and can be combined with the Puzzel Contact Centre to offer a unified platform for ticketing and case management. Running it standalone — without the contact centre — strips out much of the value proposition.
• Search and UX friction. The reliability of search functions in Case Management is a recurring complaint in G2 reviews — a real pain point when agents need fast ticket lookups at volume. At 20+ agents handling 500+ tickets per day, degraded search measurably increases average handle time.
• Integration limits. Standalone helpdesks like Zendesk and Freshdesk offer thousands of marketplace apps. Puzzel requires custom API development for most third-party integrations outside of standard CRM connectors. API rate limits can bottleneck real-time data syncs with warehouses like Snowflake or BigQuery.

If you want the full picture on extraction options, read our Puzzel data export guide.

Pricing Comparison: Puzzel Case Management Alternatives

All prices reflect annual billing as of mid-2026.

Zendesk Suite: Best All-Round SaaS Replacement

Zendesk is the most common destination for teams leaving niche ticketing tools. It covers every channel Puzzel Case Management lacks — live chat, social messaging, WhatsApp, voice — in a single product.

Zendesk sells two product lines: Support Team at $19/agent/mo (email and ticketing only), Suite Team at $55/agent/mo (adds messaging, live chat, voice, knowledge base, and AI Agents), and Suite Professional at $115/agent/mo (adds skills-based routing and IVR).

The routing engine and macro automation are strong. The app marketplace connects almost any SaaS tool. Custom Objects, conditional ticket fields, and AI-driven triage (Zendesk Advanced AI) make it the default choice for complex omnichannel support.

Watch out for TCO creep. Features such as Copilot ($50/agent/month), Quality Assurance ($35/agent/month), Workforce Engagement ($50/agent/month), and Advanced Data Privacy and Protection ($50/agent/month) are priced separately. Once you add Copilot, quality assurance, workforce management, and per-resolution AI fees, most mid-market teams land between $165 and $265 per agent per month — 2–3x the headline Suite Professional price, which often drives teams to evaluate Zendesk alternatives.

API limits scale with plan: 200 requests per minute on Team, 700 on Enterprise, 2,500 on Enterprise Plus or via the High Volume API add-on. (Zendesk rate limits)

What breaks during Zendesk migrations from Puzzel: Puzzel's Smart Rules don't import — they must be rebuilt as Zendesk Triggers and Automations, which use a different conditional logic structure. Category hierarchies flatten into Zendesk ticket forms or custom dropdown fields. Agents report a UX adjustment period of 2–4 weeks moving from Puzzel's linear case view to Zendesk's multi-tab workspace. Historical ticket attribution requires the import-specific API endpoint (/api/v2/imports/tickets) to preserve created_at and updated_at timestamps; using the standard tickets API stamps everything with the migration date.

From a migration standpoint, Zendesk is one of the cleaner landing zones. Its Ticket Import API accepts historical fields including created_at and external_id, and attachments are loaded through upload tokens before being attached to ticket comments. (Zendesk Ticket Import API)

• Choose it when: you want broad channel coverage, a large app marketplace, and a clean import path.
• Skip it when: your primary goal is the lowest possible seat price or deep CRM-native customization.

Freshdesk: Best Mid-Market Value

Freshdesk undercuts Zendesk significantly on entry price while covering email ticketing, knowledge base, automations, and SLA management from the Growth tier.

Current Freshdesk plans run $19 (Growth), $55 (Pro), and $89 (Enterprise) per agent per month billed annually, with a Free Program covering up to 2 agents.

The omnichannel split matters. Freshdesk Omni is the product you need if your support runs across channels beyond email: web chat, SMS, messaging apps, social. Omni is priced separately: Growth at $29/agent/mo, Pro at $79, Enterprise at $119. If you're leaving Puzzel because of channel gaps, price Freshdesk Omni — not just the base ticketing product. The delta is $10–$30/agent/month, which compounds significantly at 20+ agents.

AI add-ons stack fast. Freddy AI Copilot is a separate add-on at $29 per agent per month, and AI Agent sessions start at 500 included, then $49 per 100 sessions thereafter.

What breaks during Freshdesk migrations from Puzzel: Total attachment size per ticket is capped at 20MB — a hard limit that can't be raised. Teams with CAD files, screen recordings, or large log attachments need a separate file storage strategy before migration. Puzzel's category hierarchy maps to Freshdesk tags or ticket types, but the relationship is many-to-one: a Puzzel category tree with 40 nodes typically collapses to 15–20 Freshdesk tags, losing some granularity. Automation rebuild requires translating Puzzel Smart Rules into Freshdesk Automation Rules, which handle time-based and event-based triggers differently. Webhook traffic beyond account limits is buffered and can be dropped after 24 hours. (Freshdesk developer docs)

• Choose it when: you want solid ticketing economics without Salesforce-level overhead.
• Skip it when: you carry oversized attachments per ticket or need the largest possible API envelope.

Zoho Desk: Best Budget Alternative

If cost is the primary driver, Zoho Desk is hard to beat. Annual per-agent rates in 2026 are $7 (Express), $14 (Standard), $23 (Professional), and $40 (Enterprise) per agent/month, plus a free plan for up to 3 agents.

Unlike most competitors, basic AI drafting and a customer-facing AI Agent builder come bundled into every paid tier starting at Express, with no separate per-agent AI add-on fee. However, meaningful AI automation — including an answer bot and AI support assistant — stays locked to the $40/user Enterprise plan. The gap between "AI bundled" marketing and "AI that deflects tickets" reality is significant.

The trade-off is operational. Zoho Desk meters API usage with daily credits plus concurrency limits by edition: Professional allows 15 concurrent calls, Enterprise 25. (Zoho API credits) If you need high-throughput integration patterns — syncing tickets to a data warehouse every 5 minutes, for example — this becomes an architecture constraint before you reach meaningful scale. The Express plan is capped at 5 agents maximum. Standard exports have 7-day retrieval windows.

What breaks during Zoho Desk migrations from Puzzel: Zoho Desk's department model maps reasonably to Puzzel's Teams, but Zoho Desk's ticket views and work modes (the "Ticket Detail View" and inbox-style interface) require agent retraining. Teams familiar with Puzzel's case list report a 3-week adjustment curve. If you don't use other Zoho products — CRM, Projects, Analytics — the ecosystem integration benefits diminish substantially; Zoho Desk works best when it's one node in a Zoho stack, not a standalone tool. API concurrency constraints mean migrations above 30,000 tickets often require throttling logic that extends the extraction phase by 2–3 days.

• Choose it when: license efficiency matters and you're already close to the Zoho stack.
• Skip it when: you need high-throughput integrations, a large standalone app marketplace, or more than 5 agents on a budget plan.

Intercom (Fin): Best AI-First Platform

If your goal is to deflect a high percentage of tickets with AI before they reach an agent, Intercom leads the market. Salesforce agreed to acquire Fin for roughly $3.6 billion in a deal announced in June 2026. Salesforce states Fin already resolves around 76% of incoming support requests autonomously — a vendor-reported figure not independently audited, but consistent with the deflection rates reported by Intercom's largest customers in public case studies.

Seat-based plans start at $29/seat/month on annual billing (Essential). The Advanced plan runs $85 and Expert runs $132 per seat. Fin AI Agent is included with every plan, but usage is billed separately at $0.99 per successful resolution.

The $0.99/resolution cost compounds quickly. At 1,000 resolutions per month across a 20-agent team, that's $11,880/year in usage fees on top of seat costs. At 5,000 resolutions/month — realistic for a growing digital-native brand — usage fees reach $59,400/year. Negotiate a resolution cap or flat-rate AI tier before signing multi-year contracts.

The data model differs from traditional helpdesks. Puzzel's ticket-centric metadata (categories, forms) maps to Intercom's tag-based conversation model. Custom fields exist on contacts, not conversations. Expect more transformation logic during migration than with Zendesk or Freshdesk — typically 40–60% more schema mapping work. Teams accustomed to Puzzel's case status workflow (open → pending → closed) find Intercom's conversation state model disorienting; agent retraining takes 4–6 weeks on average.

• Choose it when: AI deflection is the primary goal and you want a modern conversational UX.
• Skip it when: you need structured ticket workflows, ITSM processes, or pricing stability during acquisition.

Dixa: Best Omnichannel Contact Centre Replacement

If you're replacing the entire Puzzel stack — contact centre and case management — Dixa is the closest architectural match. Dixa combines a helpdesk and a contact centre in one platform, with every channel — phone, email, live chat, WhatsApp, Instagram, Facebook Messenger, and SMS — included natively in every plan.

As of 2026, Dixa publishes three seat tiers billed annually: Growth at €89/agent/month (~$97 at current EUR/USD rates), Ultimate at €128/agent/month, and Prime at custom pricing. Monthly billing runs approximately 20% higher.

Dixa rejects the traditional "ticket" model in favor of a conversational approach. Instead of case numbers and statuses, it routes conversations to agents based on real-time presence and skill. For e-commerce, retail, and digital-native brands, the unified timeline across channels reduces context switching and can lower average handle time by 15–25% compared to siloed channel tools (based on Dixa-published customer benchmarks).

The trade-off is price floor. The Growth plan at €89/agent/month is the entry-level tier — there is no lower option for small teams. For a 10-agent team, Dixa costs approximately $11,640/year before AI add-ons, versus $7,920/year for Zendesk Suite Professional. The gap widens if you add Mim (AI Co-Pilot), AI Voice Transcription, or AI Auto QA, all of which are priced separately and gated behind a sales conversation.

What breaks during Dixa migrations from Puzzel: Puzzel's Smart Rules won't transfer — you rebuild them in Dixa's Conversation Engine, which uses a flow-based routing model rather than rule priority stacks. The rebuild typically takes 3–5 days for teams with 20–40 routing rules. Puzzel's skill-based routing concepts translate more naturally to Dixa's routing engine than to pure helpdesk tools, which is the architectural advantage Dixa has over Zendesk or Freshdesk for former Puzzel Contact Centre users.

• Choose it when: you need a full contact centre + helpdesk replacement with native voice and social, and your team is 10+ agents.
• Skip it when: you're a small team or only need email/chat ticketing.

Salesforce Service Cloud: Best for CRM-Centric Enterprise

Service Cloud is the heavyweight option for organizations where support must live inside CRM and service is tied to sales, entitlements, or custom business objects. Support agents see every marketing touchpoint, sales opportunity, and contract detail directly on the case record.

Public pricing: $25/user/month (Starter Suite), $100 (Pro Suite), $175 (Enterprise), $350 (Unlimited). (Salesforce pricing)

Hidden costs that matter:

• Web Services API access costs an extra $25/user/month on Pro Suite; Enterprise and above include it.
• Pro Suite includes only 5 flows per org — real automation at scale requires Enterprise.
• Sandboxes for testing are Enterprise and above only.
• Implementation typically requires a certified Salesforce administrator ($80k–$130k/year fully loaded) or a Salesforce implementation partner ($15k–$100k for initial deployment depending on complexity).
• Real platform territory — custom objects, complex flows, multi-department routing — requires Enterprise licensing at $175/user/month, not the $25 Starter that often anchors initial quotes.

What breaks during Salesforce migrations from Puzzel: The harder part isn't data transfer — it's schema design. Puzzel's Teams and Categories must be mapped to Salesforce Queues, Case Record Types, and Entitlement Processes. This requires a Salesforce architect, not just a developer. A 20-agent migration with moderate customization typically takes 8–16 weeks end-to-end including UAT. The daily API Request Limit of 100,000 calls over a rolling 24-hour period rarely constrains migrations but can affect post-migration integrations if you're syncing high-frequency operational data. (Salesforce API docs)

Total cost of ownership is the highest on this list when you factor in administration, implementation partners, and licensing. A 20-agent Service Cloud Enterprise deployment with a dedicated admin runs $80k–$120k in year one, $60k–$80k recurring.

• Choose it when: service, CRM, and downstream automation need one data model and you have budget and internal Salesforce expertise.
• Skip it when: you only need a better ticket desk.

Zammad: Best for Self-Hosting and EU Data Control

Zammad is the strongest alternative when source availability, self-hosting, or EU data residency matters more than turnkey SaaS convenience. Hosted pricing: €7 (Starter), €16 (Professional), €25 (Plus) per agent/month annually. Self-hosting the software is free; paid support for self-hosted deployments starts at €2,999/year. (Zammad pricing)

Zammad's REST API exposes the same operations available in the UI, supports token authentication, and documents hard pagination limits that cannot be raised — migration engineers must design around these. (Zammad API docs) Optional AI features are metered at €0.03 per AI call. Hosted attachment limits by plan: 10MB (Starter), 35MB (Professional), 50MB (Plus).

What breaks during Zammad migrations from Puzzel: Self-hosting shifts responsibility for updates, backups, performance tuning, and Elasticsearch infrastructure (Zammad uses Elasticsearch for full-text search) entirely to your team. A self-hosted deployment requires a dedicated Linux administrator with Elasticsearch experience — budget 0.25–0.5 FTE ongoing. The hard API pagination limits mean bulk extraction takes longer than from Zendesk or Freshdesk; plan an additional 2–3 days on the extraction phase for datasets above 20,000 tickets. The Zammad interface is materially different from Puzzel's — agents report a steeper learning curve than Freshdesk but less than Salesforce.

• Choose it when: hosting control, open source, or EU data residency are hard requirements and you have internal infrastructure capacity.
• Skip it when: you want a fully managed SaaS with minimal internal ops.

Total Cost of Ownership: What the Pricing Page Misses

TCO is more than license fees. For a mid-market support team, it equals: subscription + migration labor + rebuilt automations + integration maintenance + AI/usage fees + admin time + agent retraining time.

Here's what a 20-agent team pays annually on each platform's mid-tier, before AI add-ons:

Then add implementation. Zendesk and Freshdesk typically run $3k–$15k for a 20-agent setup. Dixa and Zoho fall in the $3k–$8k range. Salesforce runs $20k–$100k+ with implementation partner costs. Zammad hosted is cheap in software but adds infrastructure ops cost if self-hosted.

Migration timeline drives as much cost as licensing. A 3-week migration at two engineers' fully loaded cost ($15k–$20k) represents 6–12 months of the licensing delta between Zoho Desk and Zendesk. Prioritize migration complexity alongside license cost.

The honest read: switch away from Puzzel for operating-model fit, not because a single pricing tile looks cheaper. Zoho and Zammad lower spend. Zendesk and Freshdesk often lower day-two friction. Salesforce usually raises total spend but reduces system sprawl if CRM-centered service is the real target state. The trigger for switching should be clear: if you're spending more than 5 hours/week maintaining Puzzel workarounds, the platform cost of staying is higher than it appears.

What You Lose When Leaving Puzzel

Before switching, know what doesn't come with you:

• Puzzel Contact Centre integration. If you use unified routing across voice and tickets, splitting to a standalone helpdesk breaks that link. You'll need a separate CCaaS or choose Dixa/Zendesk Talk to cover voice.
• Smart Rules and SLAs. These are configuration, not data. No migration tool carries them. Document them before decommissioning and rebuild manually on the target platform. A team with 20–40 Smart Rules should budget 3–5 days for documentation and rebuild.
• Automated Workflows. Puzzel's Automated Workflows feature has no export format. Document and rebuild on the target platform. The rebuild effort scales with workflow count, not ticket volume.
• Form and category structure. Puzzel's CSV ticket export lets you filter by ticket attributes and categories, but it captures metadata — not full message threads. For complete data, you need the REST API.
• Customer Hub theming and branding. Portal design doesn't transfer. Plan to rebuild on the target platform's help center — typically 1–3 days for a standard implementation.

How to Migrate from Puzzel Case Management

A Puzzel Case Management migration is a data-model translation project, not a CSV copy job. The ticket structures, category hierarchies, and form fields don't map 1:1 to any target platform.

The CSV Export Trap

Puzzel lets administrators export case lists via CSV from the Tickets page with filtering by team, time period, and categories. This export contains ticket metadata — Case ID, Status, Assignee, Created Date — and the initial message. It strips out:

• Staff replies and client replies (the full conversation thread)
• Internal private notes
• Inline images and file attachments
• Relational tags and custom field histories

If you attempt to migrate using only CSV exports, you will lose data. Teams that discover this mid-migration typically lose 1–2 weeks recovering conversation threads through supplementary API extraction.

Extracting via the Puzzel REST API

To preserve historical integrity, extract data using the Puzzel REST API. The API documentation is powered by Swagger UI with an interactive interface to browse, search, and test API endpoints. Puzzel provides Swagger documentation per tenant.

Authentication uses Basic Token or OAuth via API ticket channels. When querying ticket/case endpoints, handle pagination carefully — Puzzel enforces rate limits, so your extraction script needs exponential backoff logic to prevent dropped payloads. For datasets above 20,000 tickets, plan your extraction in time-bounded windows (e.g., 30-day segments) to avoid timeout errors on large queries.

// Example: Puzzel ticket payload structure requiring transformation
{
  "case_id": "104859",
  "status": "closed",
  "team_id": "9485",
  "category_id": "112",
  "messages": [
    {
      "type": "incoming",
      "body": "HTML string here...",
      "timestamp": "2026-02-14T08:30:00Z"
    }
  ]
}

Data Transformation and Mapping

Puzzel's architecture uses Teams and Categories. These don't map 1:1 to any target platform:

• Puzzel Teams → Zendesk Groups, Freshdesk Groups, Zoho Departments, Dixa Teams, Salesforce Queues
• Puzzel Categories → Zendesk Ticket Forms or Custom Dropdown Fields, Freshdesk Tags, Zoho Ticket Categories, Salesforce Case Record Types
• Puzzel Form Fields → Custom Fields on the target platform (field type compatibility varies: Puzzel's free-text fields map cleanly; lookup/relational fields require schema design decisions on the target side)

What drives migration complexity: A flat category structure with 10–15 categories maps in under a day. A three-level category hierarchy with 50+ nodes requires schema design decisions about collapsing vs. preserving hierarchy — this drives more variation in project timelines than ticket volume alone.

Attachments require special handling. Puzzel stores them as binary blobs or pre-signed URLs. Your migration script must download files to temporary secure storage, then upload them to the target platform's attachment endpoint (e.g., Zendesk's /api/v2/uploads), generating new tokens to attach to the target ticket. Attachments that approach per-file or per-ticket size limits on the target platform require pre-migration auditing to identify and reroute oversized files.

When pushing historical tickets into a new platform, the system will stamp tickets with the current date and assign the API user as author. To prevent this, use import-specific endpoints. Zendesk requires /api/v2/imports/tickets to override created_at and updated_at timestamps. You must also resolve identities: map Puzzel user IDs to the new platform's user IDs so historical tickets are attributed to the correct agent or customer. Identity resolution failure — where source users can't be matched to target users — is the most common cause of manual remediation work post-migration.

Target Platform Constraints

Each destination has specific limits that affect migration architecture:

• Freshdesk: Total attachment size per ticket capped at 20MB. Webhook traffic beyond account limits is buffered and can be dropped after 24 hours. (Freshdesk docs)
• Zoho Desk: API usage metered by daily credits and concurrency — 15 concurrent calls on Professional, 25 on Enterprise. Standard exports have 7-day retrieval windows. High-volume migrations (30,000+ tickets) require throttling logic that adds 2–3 days to extraction. (Zoho API docs)
• Salesforce: Daily API Request Limit of 100,000 calls over a rolling 24-hour period (soft limit, raised on request for Enterprise+). Schema design and admin ownership are harder constraints than API volume for most Puzzel migrations. (Salesforce API docs)
• Zammad (hosted): Attachment limits by plan — 10MB (Starter), 35MB (Professional), 50MB (Plus). Hard API pagination limits cannot be raised; plan extraction in smaller batches.

Puzzel-Specific Edge Cases

Recent Puzzel platform changes that affect migration reconciliation:

• Multi-email-channel behavior (August 2025): Can create multiple tickets from a single inbound email if several channel addresses are involved. Validate ticket counts by channel, not just total, to catch duplicate records before loading to the target. (Puzzel release notes)
• Category-choice API pagination (June 2025): Expanded pagination changes affect how you query categories during extraction. Extraction scripts written before June 2025 may silently drop categories beyond the original page limit.
• Large-attachment timeout fix (February 2026): A fix addressed duplicate sends caused by large-attachment timeouts. Check source data for duplicate tickets created during the affected period (approximately October 2025–February 2026) before loading.

Migration Timeline: What Drives Variance

For teams running 10,000–50,000 tickets, expect 3–5 weeks end to end. The following thresholds drive toward the longer estimates:

• Custom field count above 30 → add 3–5 days to schema mapping and test-load phases
• Attachment volume above 500GB → parallel upload workers required; add 2–4 days to load phase
• Category hierarchy depth of 3+ levels → schema design decisions required; add 2–3 days
• Identity resolution failure rate above 5% → manual remediation required; add 1–3 days
• Smart Rule count above 30 → rebuild and test on target adds 3–5 days

Standard phases for a 10,000–50,000 ticket migration:

1. Audit and map (3–4 days) — Document every Team, Category, Form, Form Field, Smart Rule, and SLA. Decide what maps to the target and what gets retired. Identify records that fall into the August 2025 multi-channel edge case.
2. Extract via API (3–5 days) — Pull full ticket data including threads, notes, and attachments through the Swagger-documented API. CSV is useful only for metadata validation and record count reconciliation.
3. Transform and test-load (3–5 days) — Reshape data to the target platform's model. Run test imports on a 500-ticket sample. Validate thread ordering, attachment integrity, and timestamp preservation.
4. Production load + delta sync (2–3 days) — Load the bulk dataset, then sync tickets created during the migration window using the delta since extraction start time.
5. Validate and cut over (2–3 days) — Spot-check a statistically significant sample (minimum 2% of ticket volume, minimum 100 tickets). Verify SLA continuity. Switch DNS/email routing.

Larger volumes, 3+ level category hierarchies, or Salesforce schema design push toward 6–10 weeks.

For platform-specific migration details, see our technical guides:

• Puzzel Case Management to Kayako Migration
• Zendesk Alternatives 2026

How to Decide

The signal to act: If you can answer yes to two or more of these — (1) you're maintaining workarounds for channel gaps, (2) you're spending developer time on Puzzel API glue code, (3) your category or custom field structure has hit a ceiling, (4) agents are losing time to search failures — the operating cost of staying is real and compounding. The platform you move to should be chosen by which of these problems it solves most directly.

Making the Switch

At ClonePartner, we write custom scripts to move data from any source to any target. We handle API rate limits, attachment binary transfers, complex data transformations, and identity resolution that break generic syncing tools. Our migration process includes pre-migration source audits to catch edge cases like the Puzzel multi-email duplication issue and the February 2026 attachment timeout duplicates before they reach the target platform.