TL;DR
Customer: Face to Face Games
Key Service: Helpdesk Migration
Rating: 5/5
“The team did a great job, was quick to respond to questions, and didn't make me feel silly for asking questions that I probably already had answers to. With the team's help we were able to ingest five years of ticket history from another platform and allowed us to immediately start comparing metrics between those two platforms. I am very satisfied with the quality of the work and the level of attention and service we received. Not only would I suggest Gorgias as a great help desk tool, I would recommend ClonePartner as the migration service provider.”
- Jared Rockwell, Technical Project Manager at Face to Face Games
Face to Face Games is a well-known tabletop gaming retailer and community hub, supporting a large and engaged customer base.
Their support team handles a steady flow of inquiries related to orders, events, and customer accounts, making access to historical ticket data essential for both day-to-day support and long-term analysis.
Face to Face Games needed to migrate several years of historical support data from a previous platform into Gorgias.
Beyond preserving conversations, the team wanted to immediately compare metrics between the old system and the new one.
The migration needed to be handled carefully, with clear guidance and responsive support throughout, so their internal team could move forward with confidence.
ClonePartner worked closely with the Face to Face Games team to ingest five years of ticket history into Gorgias. Questions were addressed quickly and clearly throughout the process, helping the team feel supported at every step.
The migration was structured to ensure all relevant historical data was available from day one, enabling immediate reporting and comparison across platforms.
The migration was completed successfully, with five years of ticket data fully accessible in Gorgias. Face to Face Games was able to begin comparing metrics across platforms right away, without delays or rework.
The team valued the responsiveness, attention to detail, and overall quality of execution, noting that the process felt thorough and well-supported from start to finish.