TL;DR
Customer: Cosmo Glo
Key Service: Helpdesk Migration
Platforms: Zendesk to Gorgias
Scope: 38k tickets spanning 5 years
Rating: 5/5
Timeline
Accounts Connected on: 8th july 2025
Checklist completion: 9th july 2025
Sample Migration Verification: 9th july 2025
Full Migration Completed on: 9th july 2025
"Great service, very helpful demonstrations and shareable spreadsheet with actionable tasks that helped us get off the ground quickly when transitioning from Zendesk. Thank you so much!"
- Alex Bragg, Operations at Cosmo Glo
Cosmo Glo is a beauty lighting brand trusted by professionals worldwide for its innovative, high-quality studio lamps. With a growing base of creative customers, their support team handles detailed inquiries about products, orders, and customization.
Reliable access to historical customer interactions was essential for maintaining their high standard of service during the switch to a new helpdesk.
Cosmo Glo was ready to move from Zendesk to Gorgias to create a more unified customer support experience connected to their ecommerce operations.
The challenge was ensuring a quick and accurate migration of 5 years of Zendesk data, including 38,000 tickets and all customer context, so the support team could continue assisting customers without any delay.
ClonePartner’s migration engineers worked closely with Cosmo Glo to complete the migration efficiently and with full transparency in less than a day.
The team provided clear demonstrations and a shareable spreadsheet outlining each step and data mapping, giving Cosmo Glo’s operations team full visibility and control. The sample migration and full migration were completed on the same day after successful verification.
The entire migration was completed smoothly within a single day. All tickets, attachments, and customer information were successfully transferred into Gorgias, allowing the team to resume support instantly.
The organized pre-migration materials and clear communication helped Cosmo Glo transition quickly and confidently without any interruptions.