TL;DR
Customer: Bari Life
Key Service: Helpdesk Migration
Platforms: Help Scout to Gorgias
Scope: 36k tickets spanning 4 years
Rating: 5/5
Timeline
Accounts Connected on: 3rd june 2025
Checklist completion: 23rd june 2025
Sample Migration Verification: 24th june
Full Migration Completed on: 24th june
"Everything was swift and efficient."
- Sergio Di Benedetto, General Manager at Bari Life
Bari Life is a health and nutrition company that provides specialized products to support bariatric patients throughout their wellness journey.
Their customer support team manages a large number of inquiries daily, ensuring that customers receive the right guidance and product information. Reliable access to historical conversations and a smooth workflow were essential to their continued service quality.
Bari Life’s support operations had outgrown Help Scout, and the company chose Gorgias.
With over 4 years of customer conversations, the migration needed to be completed quickly and accurately, allowing the support team to continue responding to customers without interruptions.
ClonePartner’s migration engineers managed the transition from Help Scout to Gorgias with precision and efficiency in less than 1 day. Tickets, tags, attachments, and other custom fields were reviewed, mapped, and verified before final migration.
The team worked closely with Bari Life to ensure all data was ready ahead of schedule. The process was designed to minimize downtime and maintain full data integrity.
The migration was completed swiftly, with over 36k tickets accurately transferred into Gorgias in less than a day. The support team was able to pick up their work immediately after go-live.
Bari Life appreciated how fast and seamless the entire process felt, noting that everything was handled efficiently from start to finish.