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The Guide to Microsoft USD Deprecation: Navigating Your Customer Service Workspace Migration

Microsoft is officially deprecating the legacy Unified Service Desk (USD) starting April 1, 2026. To avoid severe security compliance failures before the absolute end-of-support deadline in June 2028, organizations must migrate to the AI-powered Customer Service Workspace (CSW). Because there is no automated upgrade path, transitioning requires a comprehensive rebuild of your desktop automations. This guide breaks down exactly how IT leaders can execute a seamless, multi-phased migration.