Top 5 Best Zendesk Sell Data Migration Solutions

Zendesk has announced that it will retire Zendesk Sell on August 31, 2027. Customers can keep using Sell until then, but everyone will eventually need to move their CRM data to a new home. For customers still using Zendesk Sell, migrations will become an essential project. If you delay, you risk rushed timelines, loss of historical context, and disruption to sales operations.

Below are the top five Zendesk Sell data migration solutions. For each, you will find what the product or service does, where it shines, and where it may not fit. The goal is to help you choose a Zendesk Sell migration tool or service that matches your timeline, complexity, and budget.

1. ClonePartner

What it is: A specialist service team that delivers custom, engineer-led, end-to-end migrations with security reviews, field-level mapping, validation runs, and cutover planning. Good fit if you’ve got custom objects, historical activities, attachments, or tricky ID mappings. They shine where CSV or one-click tools fall short.

Pros:

• Tailored, engineer-led migrations. Helpful when you need field-level mapping, historical activity carryover, and cross-tool data alignment.

• Human support with iterative test migrations. Reduces risk for edge cases and custom fields.

• Flexible destination support. Useful if you are still evaluating your next CRM.

• Handles edge cases like owner re-mapping, pipeline/stage translations, and activity history threading.
  
  

Cons:

• Requires discovery and scheduling with their team, which can be slower than a self-serve import for small projects.

• Requires coordination, documentation, and scheduled windows.
  
  

2. Pipedrive’s Native Importer

What it is: Pipedrive includes built-in CSV import and also surfaces a partner pathway to Import2 for direct CRM-to-Pipedrive moves. This is often the simplest route if your destination is Pipedrive and your Sell export maps cleanly to Pipedrive’s objects.

Pros:

• Included CSV importer for basic objects. No extra software for simple moves

• Supports creating matching custom fields first, then auto-maps during import.

• Works well for clean, well-structured exports from Sell

Cons:

• CSV imports require you to export, cleanse, and map data carefully. Complex history or many-to-many links can be tedious in spreadsheets.

• CSV imports can struggle with complex relationships like multi-object histories, activity linkages, or nested structures. This often needs manual cleanup.
  
  

3. Import2

What it is: Automated migration platform with a long track record and direct integrations. It can run samples, apply mappings, and perform full migrations into targets like Pipedrive. Also available inside Pipedrive as “Import from other software.”

Pros:

• Clear documentation on what Sell objects are supported, including companies, contacts, leads, opportunities, products, calls, and meetings.

• Integrated in Pipedrive’s “Import from other software” flow, which keeps the process simple for Pipedrive destinations.

Cons:

• Some Sell objects have limitations. For example, opportunity line items aren’t supported for import/export in their standard Sell migration matrix. Emails import is supported, but email export from Sell isn’t.

• Advanced transforms and bespoke relationships may require workarounds or a services partner if they fall outside Import2’s templates.
  
  

4. Syncmatters

What it is: An automated migration platform with guided paths for Zendesk Sell migrations to various CRMs. They offer online chat, a free demo, and “sample migration” options so you can test before committing.

Pros:

• Ready-made flows for Zendesk Sell to common destinations, with options for assistance and free test migrations.

• Public pages that outline entities and common object mappings, which helps scope your project.

Cons:

• Public docs are broad. You may need to contact support to confirm niche Sell objects or custom requirements.

• Complex, nonstandard relationships or heavy transforms may need professional assistance beyond the default flows.
  
  

5. Faye

What it is: A CX and CRM consultancy that released a Zendesk Sell to Pipedrive Migration Utility. The tool brings over accounts, contacts, deals, leads, activities, notes, products, and optional documents, with a test migration to validate

Pros:

• Purpose-built utility for moving from Zendesk Sell to Pipedrive, with relationship preservation.

• Includes a test migration to validate results before go-live.

Cons:

• Focused on Pipedrive as the destination. If you’re moving to HubSpot, Salesforce, or another CRM, you’ll need a different path.

• Productized scope. Highly bespoke needs may require custom services on top.

Bottom line

Zendesk Sell sunsets on August 31, 2027, so there’s time, but not a lot to waste.

If you need maximum control and accuracy, go with a custom service like ClonePartner.

If you’re moving to Pipedrive and your data’s tidy, start with the native importer or consider Faye’s Sell-to-Pipedrive utility.

If you want a guided tool with clear object support, Import2 is a safe bet. If you like a self-serve platform that still offers expert help, Syncmatters fits nicely.

Whatever you choose, validate with a test run and document your mappings before you flip the switch.

FAQs

Q. When is Zendesk Sell shutting down, and why should I plan my migration now?

1. Zendesk Sell is scheduled to retire on August 31, 2027. Planning now prevents rushed timelines, missed mappings, and reporting gaps during cutover. A short pilot plus a delta migration usually keeps downtime to hours, not days.

Q. What is the best Zendesk Sell migration tool or service for complex data?

1. For heavy custom fields, historical activities, documents, or tricky owner and stage remaps, a specialist migration service is the safest choice. Tools are faster to start, but services handle edge cases and validation with more control.

Q. Which Zendesk Sell objects typically migrate?

1. Commonly moved objects include companies, contacts, deals, pipelines and stages, activities, notes, products, tags, custom fields, and documents. Email threads and attachments may need special handling depending on the destination.

Q. How much does a Zendesk Sell migration cost?

1. Costs depend on object coverage, custom transforms, volume, and whether you use a self-serve tool or services. Tools can be hundreds to a few thousand. Services scale with complexity. Ask for a fixed-scope quote after a pilot.

Q. Can I migrate custom fields from Zendesk Sell?

1. Yes. Create matching custom fields in the destination first. Then map field types, picklists, and option values. Document any transforms, like splitting a combined field or normalizing country codes.

Q. Where can I learn more about the Zendesk Sell shutdown?

1. We have written a detailed blog post about the timeline, impact, and alternatives here: Zendesk Sell is Shutting Down: Timeline, Impact, and Alternatives