IT Glue Alternatives (2026): Migration Complexity Compared

If you're evaluating IT Glue alternatives in 2026, you're likely reacting to one of three things: Kaseya's pricing model with its mandatory 5-user minimum, the ecosystem lock-in that makes leaving progressively harder, or 36-month contract terms that limit flexibility.

Finding a new platform is only half the battle. IT Glue is not a flat wiki — it's a highly relational database where companies, contacts, flexible assets, and encrypted passwords are fundamentally linked. Moving that data without breaking relationships requires precise API mapping, not a CSV export.

This guide compares the real alternatives by category — true MSP documentation replacements versus general-purpose tools — and breaks down the actual migration complexity for each, including what standard scripts drop and what requires manual rework.

Why MSPs Are Evaluating IT Glue Alternatives in 2026

IT Glue remains the market leader in MSP documentation. But several compounding factors are pushing teams to look elsewhere.

Pricing Pressure at the Small-MSP Level

IT Glue has 3 pricing editions, from $29 to $44. The official pricing page confirms three tiers: Basic at $29/user/month, Select at $38/user/month, and Enterprise at $44/user/month — all with a 5-user minimum on a 36-month term.

For organizations with fewer than five users, 1–4 user pricing is available at a higher rate, ranging from $49 to $102 per user, depending on selected features. A solo MSP owner or two-person shop pays a steep premium just to get in the door.

At $29/user/month with a 5-user minimum, IT Glue costs at least $1,740/year for a small team. Add Network Glue at $453/month and MyGlue at $407/month, and the annual cost clears $12,000 before onboarding fees.

Reviewers express significant concerns regarding the pricing of IT Glue, particularly noting that it is expensive for smaller organizations or single-tech shops. Many believe that the cost is more suitable for larger managed service providers (MSPs) with multiple technicians.

Ecosystem Lock-in

IT Glue's Kaseya acquisition is the clearest example. Post-acquisition price increases pushed some MSPs to explore alternatives, but the migration effort kept many locked in. Your documentation data — passwords, procedures, client information — becomes leverage for the vendor.

IT Glue is available strictly as a software-as-a-service (SaaS) platform. No self-hosted option. No announced plans for one. Your data lives on Kaseya's infrastructure.

Deep integrations with Kaseya and Datto products are excellent if you use that stack. They become a liability if you want a modular, vendor-independent toolchain. When documentation is tightly coupled to your RMM and PSA, changing any single component forces an architectural overhaul.

The Decision Framework: True MSP Documentation vs. Generic Wikis

Before evaluating specific alternatives, there's a category distinction most comparison articles miss.

A true IT Glue replacement must handle:

1. Password vaulting — SOC 2-compliant, encrypted credential storage with audit trails and credential injection
2. Asset relationship mapping — linking passwords to configurations to contacts to organizations
3. PSA/RMM integrations — native sync with ConnectWise, Datto, Autotask, NinjaOne, or similar
4. Per-organization data segmentation — every client's data in its own container
5. Flexible asset layouts — custom, relational templates for tracking hardware, software, ISP details, and vendor info

Tools like Confluence and Notion are general-purpose knowledge bases. They're excellent at what they do — see our Confluence alternatives comparison and Notion vs. Confluence architecture guide — but they lack built-in password vaulting, PSA/RMM integrations, and the per-client organizational model MSPs depend on daily.

Using Confluence or Notion as an IT Glue replacement means rebuilding your documentation architecture from scratch: creating custom databases for credentials, adding third-party password managers, wiring up integrations manually, and losing the relationship mapping that makes MSP documentation useful. That's not a migration — it's a rebuild.

Hudu: The Most Direct IT Glue Alternative

Hudu is the closest structural replacement for IT Glue. It covers the same core use cases — password management, flexible asset layouts, knowledge base articles, relationship mapping — and adds a self-hosted deployment option IT Glue doesn't offer.

Pricing

Hudu pricing starts at $30/month per user for the Hudu plan, with annual billing available at $27/month per user. Hudu has no setup fee for either self-hosted or cloud-hosted deployments.

There's no published minimum user requirement, no 36-month commitment, and no onboarding fee. For a 5-user team, Hudu runs roughly $1,800/year on monthly billing versus IT Glue's $1,740/year minimum — but Hudu includes API access on every plan, while IT Glue gates it behind the $44/user Enterprise tier.

A 14-day trial lets engineers test API integrations before committing.

Hosting Model

Install Hudu on your server or your choice of cloud providers, behind your firewall, for greater data flexibility and complete control of your data. Hudu is optimized for AWS, Digital Ocean, or Azure and containerized with Docker. The self-hosted and cloud products share complete feature parity. Pricing is the same for self-hosted and hosted — one price covers both options.

Key Features

• Password management with encrypted vaults and TOTP support
• Asset Layouts — Hudu's equivalent to IT Glue's Flexible Assets, highly customizable and relational
• Knowledge base with rich-text editor
• Per-organization data segmentation
• Magic Dashboards — dynamic data presentation for specific asset types
• PSA and RMM integrations (ConnectWise, Datto, NinjaOne, HaloPSA, Syncro)
• Full REST API on every plan
• Hudu Radar add-on for network scanning ($10/month)

Migration Complexity: Low

Hudu maintains an official fork of the community migration script on GitHub. Migrating from IT Glue is the biggest new-customer request we get. We have amazing scripts that handle this, so we thought: how about an easy-to-run tool?! They now offer a GUI application alongside the PowerShell script.

What the script migrates: Companies, contacts, configs, domains, flexible assets + layouts, documents, passwords, links.

What the script does NOT migrate:

• Checklists — a limitation of the IT Glue API, which lacks export functionality for checklists. Hudu's GitHub fork has since added an optional JWT-based path that can import checklists and checklist templates as Hudu procedures, but it's flagged for advanced users and checklist relations are not migrated 1:1.
• The IT Glue API does not expose password folders, so there is no way to bring folder structure over.
• Permissions are not migrated. You must rebuild security groups and verify staff access post-migration.
• SSL certificates and password relations to articles are not included by default.

Pre-migration gotchas you need to handle first:

• IT Glue allows more than one client with the same name; Hudu does not. The first client succeeds, and subsequent duplicates fail with a "Name Already Taken" error. Deduplicate organization names before running the script.
• Blank passwords in IT Glue cause the entire password record to fail on import. Make sure the API key you're using has password access and that all passwords have values.
• Check that your Flexible Layouts don't have any fields named the same thing on the same layout.

Runtime expectations:

Depending on the size of your IT Glue instance, the migration script can take several hours to run (we've seen it take as long as 24 hours). It's highly recommended to run the migration script on a Windows Server or a machine that has Windows Update and Sleep temporarily disabled. You must be on the ITGlue Enterprise Plan (or a legacy plan with API Access) to be able to run the script.

If you have a massive instance, the script will hit IT Glue's API rate limits. You may need to engineer backoff logic or run the migration in batched chunks over several days.

A sequencing nuance worth knowing: Hudu's IT Glue-specific migration guide recommends starting with a fresh Hudu instance with no integrations configured, syncing PSA/RMM data only after migration completes. Hudu's broader migration best-practices documentation says connecting integrations first helps with company matching. If your PSA is the source of truth for company identities, test both sequences on a handful of clients before choosing your cutover plan.

Who It's For

MSPs of any size looking for a structural 1:1 replacement. Best fit if you want self-hosting control, lower total cost without ecosystem lock-in, or API access without paying for the Enterprise tier.

ITFlow: The Open-Source Choice for Small MSPs

ITFlow is a fully open-source PSA and documentation platform built for MSPs. It's the rare open-source option that tries to cover the full operational model — documentation, credentials, tickets, and billing — rather than just the wiki problem.

Pricing & Hosting

Free and open source. You pay for hosting and your time managing it. A basic VPS on DigitalOcean, Hetzner, or Linode runs roughly $10/month.

Licensed under GPL, it can be self-hosted on Ubuntu/Debian systems. ITFlow does not offer commercial support, enterprise editions, or hosted SaaS options. Organizations are responsible for their own hosting, maintenance, security updates, and technical support.

ITFlow achieved stable release status in 2025.

Key Features

Client documentation (assets, contacts, domains, licenses, passwords), ticketing system with client portal, accounting and billing (quotes, invoices, recurring billing, Stripe integration), password management with AES encryption, AI integration (Ollama, LocalAI, ChatGPT), comprehensive API for RMM/CRM integrations, and modular architecture allowing users to enable only needed features.

Migration Complexity: Medium (Manual)

There is no automated IT Glue → ITFlow migration script. Migration means exporting data from IT Glue (full account export), restructuring it, and importing via ITFlow's API or direct MySQL operations.

The practical process:

1. Export from IT Glue — you'll receive a ZIP of disconnected CSVs. Because CSVs are flat files, the relational links between a Company, its Server, and the Server's Admin Password are severed.
2. Import Companies.
3. Import Contacts and map them to Companies.
4. Import Assets.
5. Import Passwords.
6. Manually rebuild the relationships inside ITFlow.

For an MSP with 20–50 clients, this is a weekend project. For 100+ clients, the effort scales poorly and the risk of data loss compounds with every manual step.

The permission model has design constraints worth noting: users can only be assigned to one role. Workable for a small shop, but not what most MSPs expect from granular RBAC.

For context on where CSV-based migrations break down, see our guide on using CSVs for SaaS data migrations.

Who It's For

Small MSPs (1–5 technicians) who value data ownership and zero licensing costs over polish and vendor support. If you're comfortable managing a LAMP stack and don't need deep PSA/RMM integrations on day one, ITFlow is a legitimate option. The software cost is low. The operational burden is not.

N-able Passportal: Best for the N-able Ecosystem

N-able Passportal approaches MSP documentation from the security side. It's a privileged access management (PAM) solution first, with documentation capabilities layered on top.

Pricing

Passportal does not publish per-user pricing openly. N-able offers a free trial and quote-based sales. Pricing is typically bundled or negotiated through existing N-able contracts.

Hosting Model

Cloud-based, MSP-centric privileged access management solution with highly granular user access, automated credential hygiene, and sophisticated encryption. Cloud-only — no self-hosted option.

Key Features

Passportal is often misread as "just a password manager." That undersells it. The Documentation Manager links assets, articles, and passwords in one platform, and the importer supports credentials, articles, assets, domains, SSL certificates, contacts, locations, vendors, and files. It's password-first, but not password-only.

• Password generation, reuse elimination, automated password updates and maintenance.
• Two-way Active Directory sync — changes in both AD and Passportal are seamlessly replicated.
• Advanced documentation management capabilities alongside top-class privileged access management, which is not the case for many other documentation competitors on the market.
• Integrates with Autotask PSA, Auvik, Microsoft Azure, ConnectWise Automate, ConnectWise ScreenConnect, ConnectWise PSA, Datto SIRIS, ConnectWise RMM, Kaseya BMS, Kaseya VSA, NinjaOne, Microsoft 365, N-able N-central, and N-able N-sight RMM.

Migration Complexity: Medium

Document Importer supports customized data imports. N-able provides onboarding support and migration assistance, but there is no published open-source script for IT Glue → Passportal specifically. Expect the migration to involve N-able's professional services or their partner enablement team.

The main structural challenge: Passportal's documentation model is password-centric. If you rely heavily on IT Glue's flexible asset layouts for non-credential documentation (ISP details, backup configs, network documentation), you'll need to rethink how that data maps to Passportal's template system. Complex, nested asset structures in IT Glue often need to be flattened to fit Passportal's predefined document types.

N-able's importer builds CSV templates from your configured document templates. The import process has no capability to match incoming data to records already in Passportal. N-able recommends importing before configuring AD sync or PSA/RMM integrations to avoid duplication. Their support team can verify your CSVs and manifest are configured correctly, but they will not sanitize or arrange the data for you.

Who It's For

MSPs already running N-able N-central or N-sight RMM who want deep PAM integration. If password management and credential security are your primary drivers — and broader documentation is secondary — Passportal fits cleanly. If you need the full breadth of IT Glue's documentation model, Passportal will feel constrained.

Migration Complexity Compared: IT Glue Alternatives

Factor	Hudu	ITFlow	N-able Passportal	Confluence / Notion
Migration complexity	Low	Medium	Medium	High
Migration method	Official PowerShell script + GUI app	Manual export/import (CSV, API, DB)	N-able Document Importer + PS team	Full architectural redesign
Passwords migrated?	Yes (API-based)	Manual re-entry or scripted	Via N-able tooling	No native vault — requires 3rd party
Flexible assets preserved?	Yes — layouts auto-created	Manual recreation	Partial — template mapping required	No equivalent concept
Checklists migrated?	No standard path (experimental JWT option)	No	No	N/A
Permissions migrated?	No — manual rebuild	No	Via N-able setup	N/A
PSA/RMM integrations?	Yes (ConnectWise, Datto, NinjaOne, etc.)	API available, limited native	Deep N-able ecosystem	None purpose-built for MSP
Password vaulting?	Yes	Yes (AES, no third-party audit)	Yes (core strength)	No
Self-hosted option?	Yes (Docker)	Yes (Ubuntu/Debian)	No	Confluence Data Center (EOL path)
Estimated effort (50 clients)	4–8 hrs (script) + 2–4 hrs (QA)	2–4 days (manual)	1–2 weeks (with N-able PS)	2–4 weeks (rebuild)

What Stays in IT Glue's Favor

An honest alternatives article has to acknowledge where IT Glue still leads.

Network Glue Maturity

With Network Glue, automatically document devices, Entra ID, AD, M365 groups and users, network diagrams and enable seamless password rotation, all in one solution. Automated device discovery, topology diagramming, BitLocker recovery key documentation, and Microsoft ecosystem integration are mature features no alternative fully replicates. Hudu Radar is the closest competitor, but it's newer and narrower in scope.

Cooper Copilot AI SOP Generation

Cooper Copilot automates IT process documentation in real-time. As you work, every click, keystroke and step is seamlessly captured and transformed into a structured, shareable SOP. In just six months, IT teams generated more than 100,000 SOPs, proving that when documentation is effortless, adoption skyrockets.

No competing MSP documentation platform has shipped anything comparable. If your team struggles with documentation adoption, the Smart SOP Generator addresses one of the most common reasons documentation goes stale. For more on migrating procedural content, see our guide on migrating automations, macros, and workflows.

Kaseya Ecosystem Depth

The IT Glue integrations most frequently cited by reviewers are: Autotask PSA (rated 4.2 out of 5 for its integration with IT Glue), ConnectWise PSA (4.6), and Datto RMM (4.5).

If you're running a full Kaseya/Datto stack — VSA, Autotask, Datto RMM, Datto BCDR — IT Glue's integrations are tighter than any alternative. The 2025 additions of Unified Backup Dashboard and Kaseya MDM auto-documentation further cement this. Replicating that depth of bidirectional sync across independent tools requires constant API maintenance.

SOC 2 Type II Compliance

IT Glue maintains SOC 2 Type II compliance. Hudu's cloud offering is also SOC 2 Type 2 compliant. ITFlow has not undergone a third-party security audit. This matters when your clients require compliance documentation from your tooling vendors.

Making the Decision

The right IT Glue alternative depends on what's actually driving your evaluation:

If your primary driver is...	Consider...
Cost reduction without major workflow change	Hudu — closest 1:1 replacement, lower total cost
Zero licensing cost, full data ownership	ITFlow — free, self-hosted, community-supported
Password security and N-able stack alignment	N-able Passportal — PAM-first, strong AD sync
General knowledge management (not MSP-specific)	Confluence or Notion — but know what you're giving up
Network Glue + Cooper Copilot + Kaseya integrations	Stay on IT Glue — nothing else matches the full stack

The migration itself deserves equal weight in your evaluation. A platform with better features that can't reliably absorb your existing data is worse than one with fewer features and a clean import path.

The honest truth: if you're a mid-size MSP running a Kaseya ecosystem, the switching cost is real and the alternatives involve trade-offs. But if you're a smaller shop paying the 5-user minimum for 2–3 actual users, or if data ownership and hosting flexibility matter to you, the alternatives have reached the point where leaving is a practical option — not just a theoretical one.

Accelerating Your MSP Data Migration

Leaving IT Glue is not a software decision — it's a data engineering project. The platform you choose matters less than how accurately you map your historical data into it.

The Hudu migration script handles bulk transfer well for standard environments. But edge cases compound fast: deeply nested flexible asset layouts, password relations that span organizations, base64-encoded images embedded in articles, duplicate field names that silently break the script mid-run, and API rate limits that crash long-running migrations without proper backoff logic.

If your technicians lose access to relational passwords for even a few hours, your service desk stops.

At ClonePartner, we handle complex documentation migrations where password integrity, asset relationships, and zero-downtime cutover are non-negotiable. We bypass the limitations of standard scripts — mapping nested flexible asset layouts, preserving critical password relations, and executing the cutover so your team clocks out of IT Glue on Friday and logs into a fully populated system on Monday.