---
title: "Migrate from Zendesk to ServiceNow | ClonePartner"
description: "Seamless Zendesk to ServiceNow migration. Engineer-led, zero downtime, 100% data accuracy."
source: Zendesk
target: ServiceNow
canonical: "https://clonepartner.com/migrate/zendesk-to-servicenow/"
---

# Zendesk → ServiceNow migration

Seamless Zendesk to ServiceNow migration — all records moved with accuracy and care.

## Entity mappings

- **Tickets** (Zendesk) → **Incidents** (ServiceNow)
- **Ticket Comments** (Zendesk) → **Comments/Work Notes** (ServiceNow)
- **Users** (Zendesk) → **Users** (ServiceNow)
- **Organizations** (Zendesk) → **Companies** (ServiceNow)
- **Groups** (Zendesk) → **Groups** (ServiceNow)
- **Group Memberships** (Zendesk) → **Group Members** (ServiceNow)
- **Attachments** (Zendesk) → **Attachments** (ServiceNow)
- **SLA Policies** (Zendesk) → **SLA Definitions** (ServiceNow)
- **Help Center Articles** (Zendesk) → **Knowledge Articles** (ServiceNow)
- **Help Center Categories** (Zendesk) → **Knowledge Bases** (ServiceNow)
- **Tags** (Zendesk) → **Custom field (u_zendesk_tags) on Incident/Case table — or Label (label/label_entry tables) — or custom Tags table (u_tags + M2M relationship)** (ServiceNow)
- **Satisfaction Ratings** (Zendesk) → **Custom fields on incident/sn_customerservice_case (u_csat_score, u_csat_comment) OR custom table (u_satisfaction_ratings) OR native Survey tables (asmt_metric_result)** (ServiceNow)
- **Ticket Forms** (Zendesk) → **Service Catalog Items** (ServiceNow)
- **Triggers** (Zendesk) → **Business Rules / Flow Designer Flows / Notifications** (ServiceNow)

## Get a fixed-price quote

[Talk to an engineer](https://cal.com/clonepartner/meet?duration=30&utm_source=xtoy&utm_medium=button&utm_campaign=demo_bookings&utm_content=cta_click&utm_term=demo_button_click) about your Zendesk → ServiceNow migration.