---
title: "Migrate from Zendesk to Gladly | ClonePartner"
description: "Seamless Zendesk to Gladly migration. Engineer-led, zero downtime, 100% data accuracy."
source: Zendesk
target: Gladly
canonical: "https://clonepartner.com/migrate/zendesk-to-gladly/"
---

# Zendesk → Gladly migration

Seamless Zendesk to Gladly migration — all records moved with accuracy and care.

## Entity mappings

- **Users** (Zendesk) → **Customer (Profile)** (Gladly)
- **Tickets** (Zendesk) → **Conversation Item** (Gladly)
- **Ticket Comments** (Zendesk) → **Conversation Item** (Gladly)
- **Ticket Attachments** (Zendesk) → **Attachment** (Gladly)
- **Organizations** (Zendesk) → **External Customer ID** (Gladly)
- **Groups** (Zendesk) → **Agent** (Gladly)
- **Help Center Articles** (Zendesk) → **Answer (Knowledge Base Article)** (Gladly)
- **Help Center Sections** (Zendesk) → **Answer Category** (Gladly)
- **Help Center Categories** (Zendesk) → **Answer Category** (Gladly)
- **Tags** (Zendesk) → **Topic** (Gladly)
- **User Fields** (Zendesk) → **Custom Attribute** (Gladly)
- **Macros** (Zendesk) → **Not Available** (Gladly)
- **Satisfaction Ratings** (Zendesk) → **Not Available** (Gladly)
- **SLA Policies** (Zendesk) → **Not Available** (Gladly)
- **Ticket Fields** (Zendesk) → **Custom Attribute** (Gladly)

## What we migrate

### Migration Filter

- **User Selection** — Migrate tickets for specific users or agents
- **Time Range** — Migrate tickets from a specific time period
- **Conversation Type** — Filter by chat, email, or social media conversations
- **Tag-Based Selection** — Migrate tickets with specific tags only

### Data Types

- **Knowledge Base** — Articles, categories, and help center content
- **Tickets & Conversations** — Full conversation history with all metadata
- **Customer Profiles** — Customer information and interaction history
- **Automations & Macros** — Workflows, templates, and automation rules

## Frequently asked questions

### Who can view my data?

For each migration project, you'll be assigned a migration engineer. Only the migration engineer can view your data. No one else at ClonePartner can view your data.

### Can I sign an NDA?

If you are reaching out to us via one of our partners, we already have an NDA signed with them that unilaterally applies to all their customers. If you are reaching us directly and need an NDA signed, we'll be happy to sign your NDA or ours.

## Get a fixed-price quote

[Talk to an engineer](https://cal.com/clonepartner/meet?duration=30&utm_source=xtoy&utm_medium=button&utm_campaign=demo_bookings&utm_content=cta_click&utm_term=demo_button_click) about your Zendesk → Gladly migration.