---
title: "Migrate from Zendesk to BMC Helix ITSM | ClonePartner"
description: "Seamless Zendesk to BMC Helix ITSM migration. Engineer-led, zero downtime, 100% data accuracy."
source: Zendesk
target: BMC Helix ITSM
canonical: "https://clonepartner.com/migrate/zendesk-to-bmc-helix-itsm/"
---

# Zendesk → BMC Helix ITSM migration

Seamless Zendesk to BMC Helix ITSM migration — all records moved with accuracy and care.

## Entity mappings

- **Tickets** (Zendesk) → **Incident** (BMC Helix ITSM)
- **Ticket Comments** (Zendesk) → **Work Info (Activity Log)** (BMC Helix ITSM)
- **Users** (Zendesk) → **People (Person)** (BMC Helix ITSM)
- **Organizations** (Zendesk) → **Company** (BMC Helix ITSM)
- **Groups** (Zendesk) → **Support Group** (BMC Helix ITSM)
- **Group Memberships** (Zendesk) → **Support Group Association** (BMC Helix ITSM)
- **Attachments** (Zendesk) → **Attachment** (BMC Helix ITSM)
- **SLA Policies** (Zendesk) → **SLA Definition** (BMC Helix ITSM)
- **Help Center Articles** (Zendesk) → **Knowledge Article** (BMC Helix ITSM)
- **Help Center Categories** (Zendesk) → **Category (Operational/Product)** (BMC Helix ITSM)
- **Custom Objects** (Zendesk) → **Configuration Item (CI)** (BMC Helix ITSM)

## Get a fixed-price quote

[Talk to an engineer](https://cal.com/clonepartner/meet?duration=30&utm_source=xtoy&utm_medium=button&utm_campaign=demo_bookings&utm_content=cta_click&utm_term=demo_button_click) about your Zendesk → BMC Helix ITSM migration.