---
title: "Migrate from Zammad to Help Scout | ClonePartner"
description: "Seamless Zammad to Help Scout migration. Engineer-led, zero downtime, 100% data accuracy."
source: Zammad
target: Help Scout
canonical: "https://clonepartner.com/migrate/zammad-to-help-scout/"
---

# Zammad → Help Scout migration

Seamless Zammad to Help Scout migration — all records moved with accuracy and care.

## Entity mappings

- **Tickets** (Zammad) → **Conversations** (Help Scout)
- **Ticket Articles** (Zammad) → **Conversation Threads** (Help Scout)
- **Ticket Attachments** (Zammad) → **Conversation Attachments** (Help Scout)
- **Users** (Zammad) → **Customers** (Help Scout)
- **Organizations** (Zammad) → **Companies** (Help Scout)
- **Tags** (Zammad) → **Tags** (Help Scout)
- **Groups** (Zammad) → **Mailboxes** (Help Scout)
- **Channels (Email)** (Zammad) → **Mailboxes** (Help Scout)
- **Object Attributes** (Zammad) → **Custom Field Values** (Help Scout)
- **Ticket States** (Zammad) → **Not Available** (Help Scout)
- **Ticket Priorities** (Zammad) → **Not Available** (Help Scout)
- **SLAs** (Zammad) → **Not Available** (Help Scout)
- **Macros** (Zammad) → **Not Available** (Help Scout)
- **Signatures** (Zammad) → **Not Available** (Help Scout)
- **Triggers** (Zammad) → **Webhooks** (Help Scout)

## What we migrate

### Migration Filter

- **User Selection** — Migrate tickets for specific users or agents
- **Time Range** — Migrate tickets from a specific time period
- **Conversation Type** — Filter by chat, email, or social media conversations
- **Tag-Based Selection** — Migrate tickets with specific tags only

### Data Types

- **Knowledge Base** — Articles, categories, and help center content
- **Tickets & Conversations** — Full conversation history with all metadata
- **Customer Profiles** — Customer information and interaction history
- **Automations & Macros** — Workflows, templates, and automation rules

## Get a fixed-price quote

[Talk to an engineer](https://cal.com/clonepartner/meet?duration=30&utm_source=xtoy&utm_medium=button&utm_campaign=demo_bookings&utm_content=cta_click&utm_term=demo_button_click) about your Zammad → Help Scout migration.