---
title: "Migrate from Trengo to Pylon | ClonePartner"
description: "Seamless Trengo to Pylon migration. Engineer-led, zero downtime, 100% data accuracy."
source: Trengo
target: Pylon
canonical: "https://clonepartner.com/migrate/trengo-to-pylon/"
---

# Trengo → Pylon migration

Seamless Trengo to Pylon migration — all records moved with accuracy and care.

## Entity mappings

- **Tickets** (Trengo) → **Conversations** (Pylon)
- **Ticket Messages** (Trengo) → **Messages** (Pylon)
- **Contacts** (Trengo) → **Contacts** (Pylon)
- **Contact Groups** (Trengo) → **Accounts** (Pylon)
- **Profiles** (Trengo) → **Contacts** (Pylon)
- **Users (Agents)** (Trengo) → **Agents** (Pylon)
- **Teams** (Trengo) → **Teams** (Pylon)
- **Channels** (Trengo) → **Not Available** (Pylon)
- **Labels** (Trengo) → **Tags** (Pylon)
- **Ticket Custom Field Definitions** (Trengo) → **Custom Fields** (Pylon)
- **Ticket Custom Field Values** (Trengo) → **Custom Fields** (Pylon)
- **Notes (Internal)** (Trengo) → **Notes** (Pylon)
- **Quick Replies** (Trengo) → **Not Available** (Pylon)
- **Attachments** (Trengo) → **Attachments** (Pylon)
- **Rules (Automations)** (Trengo) → **Not Available** (Pylon)
- **Webhooks** (Trengo) → **Not Available** (Pylon)
- **Help Center Categories** (Trengo) → **Knowledge Base Articles** (Pylon)
- **Help Center Articles** (Trengo) → **Knowledge Base Articles** (Pylon)
- **Ticket Results (Closing Categories)** (Trengo) → **Tags** (Pylon)
- **SLA Profiles** (Trengo) → **Not Available** (Pylon)
- **WhatsApp Templates** (Trengo) → **Not Available** (Pylon)
- **CSAT Results** (Trengo) → **Not Available** (Pylon)

## What we migrate

### Migration Filter

- **User Selection** — Migrate tickets for specific users or agents
- **Time Range** — Migrate tickets from a specific time period
- **Conversation Type** — Filter by chat, email, or social media conversations
- **Tag-Based Selection** — Migrate tickets with specific tags only

### Data Types

- **Knowledge Base** — Articles, categories, and help center content
- **Tickets & Conversations** — Full conversation history with all metadata
- **Customer Profiles** — Customer information and interaction history
- **Automations & Macros** — Workflows, templates, and automation rules

## Get a fixed-price quote

[Talk to an engineer](https://cal.com/clonepartner/meet?duration=30&utm_source=xtoy&utm_medium=button&utm_campaign=demo_bookings&utm_content=cta_click&utm_term=demo_button_click) about your Trengo → Pylon migration.