---
title: "Migrate from TOPdesk to Freshservice | ClonePartner"
description: "Seamless TOPdesk to Freshservice migration. Engineer-led, zero downtime, 100% data accuracy."
source: TOPdesk
target: Freshservice
canonical: "https://clonepartner.com/migrate/topdesk-to-freshservice/"
---

# TOPdesk → Freshservice migration

Seamless TOPdesk to Freshservice migration — all records moved with accuracy and care.

## Entity mappings

- **Incidents** (TOPdesk) → **Tickets** (Freshservice)
- **Change Requests** (TOPdesk) → **Changes** (Freshservice)
- **Knowledge Items** (TOPdesk) → **Solutions Articles** (Freshservice)
- **Persons (Callers)** (TOPdesk) → **Requesters** (Freshservice)
- **Operators** (TOPdesk) → **Agents** (Freshservice)
- **Operator Groups** (TOPdesk) → **Agent Groups** (Freshservice)
- **Person Groups** (TOPdesk) → **Requester Groups** (Freshservice)
- **Departments** (TOPdesk) → **Departments** (Freshservice)
- **Branches** (TOPdesk) → **Locations** (Freshservice)
- **Assets** (TOPdesk) → **Assets** (Freshservice)
- **Asset Templates** (TOPdesk) → **Asset Types** (Freshservice)
- **Problem Records** (TOPdesk) → **Problems** (Freshservice)
- **Attachments** (TOPdesk) → **Tickets** (Freshservice)
- **Suppliers** (TOPdesk) → **Vendors** (Freshservice)
- **Action (Progress Trail)** (TOPdesk) → **Ticket Conversations** (Freshservice)

## What we migrate

### Migration Filter

- **Time Range** — Migrate tickets created or updated within a specific period
- **Ticket Status** — Filter by open, resolved, closed, or pending states
- **Priority Level** — Select records based on urgency, impact, or priority levels
- **Assignment Group** — Migrate tickets assigned to specific support teams or queues

### Data Types

- **Assets & CMDB** — Hardware, software, and configuration items with relationships
- **Knowledge Base** — Help articles, FAQs, and internal documentation with categorization
- **Problems & Changes** — Root cause analysis records and change management workflows
- **Incidents & Requests** — Active and closed tickets including history, comments, and attachments

## Get a fixed-price quote

[Talk to an engineer](https://cal.com/clonepartner/meet?duration=30&utm_source=xtoy&utm_medium=button&utm_campaign=demo_bookings&utm_content=cta_click&utm_term=demo_button_click) about your TOPdesk → Freshservice migration.