---
title: "Migrate from TOPdesk to BMC Helix ITSM | ClonePartner"
description: "Seamless TOPdesk to BMC Helix ITSM migration. Engineer-led, zero downtime, 100% data accuracy."
source: TOPdesk
target: BMC Helix ITSM
canonical: "https://clonepartner.com/migrate/topdesk-to-bmc-helix-itsm/"
---

# TOPdesk → BMC Helix ITSM migration

Seamless TOPdesk to BMC Helix ITSM migration — all records moved with accuracy and care.

## Entity mappings

- **Incidents** (TOPdesk) → **Incident** (BMC Helix ITSM)
- **Change Requests** (TOPdesk) → **Change Request** (BMC Helix ITSM)
- **Change Activities** (TOPdesk) → **Task** (BMC Helix ITSM)
- **Knowledge Items** (TOPdesk) → **Knowledge Article** (BMC Helix ITSM)
- **Persons (Callers)** (TOPdesk) → **People (Person)** (BMC Helix ITSM)
- **Operators** (TOPdesk) → **Support Group Association** (BMC Helix ITSM)
- **Operator Groups** (TOPdesk) → **Support Group** (BMC Helix ITSM)
- **Departments** (TOPdesk) → **Company** (BMC Helix ITSM)
- **Branches** (TOPdesk) → **Site** (BMC Helix ITSM)
- **Assets** (TOPdesk) → **Asset** (BMC Helix ITSM)
- **Attachments** (TOPdesk) → **Attachment** (BMC Helix ITSM)
- **Problem Records** (TOPdesk) → **Problem Investigation** (BMC Helix ITSM)
- **Service Requests** (TOPdesk) → **Service Request** (BMC Helix ITSM)
- **Action (Progress Trail)** (TOPdesk) → **Work Info (Activity Log)** (BMC Helix ITSM)
- **Categories** (TOPdesk) → **Category (Operational/Product)** (BMC Helix ITSM)

## What we migrate

### Migration Filter

- **Time Range** — Migrate tickets created or updated within a specific period
- **Ticket Status** — Filter by open, resolved, closed, or pending states
- **Priority Level** — Select records based on urgency, impact, or priority levels
- **Assignment Group** — Migrate tickets assigned to specific support teams or queues

### Data Types

- **Assets & CMDB** — Hardware, software, and configuration items with relationships
- **Knowledge Base** — Help articles, FAQs, and internal documentation with categorization
- **Problems & Changes** — Root cause analysis records and change management workflows
- **Incidents & Requests** — Active and closed tickets including history, comments, and attachments

## Get a fixed-price quote

[Talk to an engineer](https://cal.com/clonepartner/meet?duration=30&utm_source=xtoy&utm_medium=button&utm_campaign=demo_bookings&utm_content=cta_click&utm_term=demo_button_click) about your TOPdesk → BMC Helix ITSM migration.