---
title: "Migrate from Thena to Gladly | ClonePartner"
description: "Seamless Thena to Gladly migration. Engineer-led, zero downtime, 100% data accuracy."
source: Thena
target: Gladly
canonical: "https://clonepartner.com/migrate/thena-to-gladly/"
---

# Thena → Gladly migration

Seamless Thena to Gladly migration — all records moved with accuracy and care.

## Entity mappings

- **Conversations** (Thena) → **Conversation Item** (Gladly)
- **Messages** (Thena) → **Conversation Item** (Gladly)
- **Customers** (Thena) → **Customer (Profile)** (Gladly)
- **Contacts** (Thena) → **Contact (Email/Phone/Social)** (Gladly)
- **Agents** (Thena) → **Agent** (Gladly)
- **Tags** (Thena) → **Topic** (Gladly)
- **Custom Fields** (Thena) → **Custom Attribute** (Gladly)
- **Internal Notes** (Thena) → **Note (Customer)** (Gladly)
- **Attachments** (Thena) → **Attachment** (Gladly)
- **Knowledge Base Articles** (Thena) → **Answer (Knowledge Base Article)** (Gladly)
- **Webhooks** (Thena) → **Webhook Subscription** (Gladly)
- **Teams** (Thena) → **Not Available** (Gladly)
- **SLA Policies** (Thena) → **Not Available** (Gladly)
- **CSAT Responses** (Thena) → **Not Available** (Gladly)
- **Automations** (Thena) → **Not Available** (Gladly)

## What we migrate

### Migration Filter

- **User Selection** — Migrate tickets for specific users or agents
- **Time Range** — Migrate tickets from a specific time period
- **Conversation Type** — Filter by chat, email, or social media conversations
- **Tag-Based Selection** — Migrate tickets with specific tags only

### Data Types

- **Knowledge Base** — Articles, categories, and help center content
- **Tickets & Conversations** — Full conversation history with all metadata
- **Customer Profiles** — Customer information and interaction history
- **Automations & Macros** — Workflows, templates, and automation rules

## Get a fixed-price quote

[Talk to an engineer](https://cal.com/clonepartner/meet?duration=30&utm_source=xtoy&utm_medium=button&utm_campaign=demo_bookings&utm_content=cta_click&utm_term=demo_button_click) about your Thena → Gladly migration.