---
title: "Migrate from SolarWinds Service Desk to ServiceNow | ClonePartner"
description: "Seamless SolarWinds Service Desk to ServiceNow migration. Engineer-led, zero downtime, 100% data accuracy."
source: SolarWinds Service Desk
target: ServiceNow
canonical: "https://clonepartner.com/migrate/solarwinds-service-desk-to-servicenow/"
---

# SolarWinds Service Desk → ServiceNow migration

Seamless SolarWinds Service Desk to ServiceNow migration — all records moved with accuracy and care.

## Entity mappings

- **Incidents** (SolarWinds Service Desk) → **Incidents** (ServiceNow)
- **Service Requests** (SolarWinds Service Desk) → **Service Requests** (ServiceNow)
- **Problems** (SolarWinds Service Desk) → **Problems** (ServiceNow)
- **Changes** (SolarWinds Service Desk) → **Change Requests** (ServiceNow)
- **Releases** (SolarWinds Service Desk) → **Release [rm_release]** (ServiceNow)
- **Users** (SolarWinds Service Desk) → **Users** (ServiceNow)
- **Groups** (SolarWinds Service Desk) → **Groups** (ServiceNow)
- **Departments** (SolarWinds Service Desk) → **Departments** (ServiceNow)
- **Sites** (SolarWinds Service Desk) → **Locations** (ServiceNow)
- **Categories** (SolarWinds Service Desk) → **Catalog Categories** (ServiceNow)
- **CMDB Configuration Items** (SolarWinds Service Desk) → **Configuration Items (CIs)** (ServiceNow)
- **CI Relationships** (SolarWinds Service Desk) → **CI Relationships** (ServiceNow)
- **Hardware Assets** (SolarWinds Service Desk) → **Asset Records** (ServiceNow)
- **Solutions (Knowledge Base)** (SolarWinds Service Desk) → **Knowledge Articles** (ServiceNow)
- **Service Catalog Items** (SolarWinds Service Desk) → **Service Catalog Items** (ServiceNow)
- **SLA Policies** (SolarWinds Service Desk) → **SLA Definitions** (ServiceNow)
- **Attachments** (SolarWinds Service Desk) → **Attachments** (ServiceNow)
- **Comments/Notes** (SolarWinds Service Desk) → **Comments/Work Notes** (ServiceNow)
- **Contracts** (SolarWinds Service Desk) → **ast_contract (Contract Management)** (ServiceNow)

## What we migrate

### Migration Filter

- **Time Range** — Migrate tickets created or updated within a specific period
- **Ticket Status** — Filter by open, resolved, closed, or pending states
- **Priority Level** — Select records based on urgency, impact, or priority levels
- **Assignment Group** — Migrate tickets assigned to specific support teams or queues

### Data Types

- **Assets & CMDB** — Hardware, software, and configuration items with relationships
- **Knowledge Base** — Help articles, FAQs, and internal documentation with categorization
- **Problems & Changes** — Root cause analysis records and change management workflows
- **Incidents & Requests** — Active and closed tickets including history, comments, and attachments

## Get a fixed-price quote

[Talk to an engineer](https://cal.com/clonepartner/meet?duration=30&utm_source=xtoy&utm_medium=button&utm_campaign=demo_bookings&utm_content=cta_click&utm_term=demo_button_click) about your SolarWinds Service Desk → ServiceNow migration.