---
title: "Migrate from SolarWinds Service Desk to Freshservice | ClonePartner"
description: "Seamless SolarWinds Service Desk to Freshservice migration. Engineer-led, zero downtime, 100% data accuracy."
source: SolarWinds Service Desk
target: Freshservice
canonical: "https://clonepartner.com/migrate/solarwinds-service-desk-to-freshservice/"
---

# SolarWinds Service Desk → Freshservice migration

Seamless SolarWinds Service Desk to Freshservice migration — all records moved with accuracy and care.

## Entity mappings

- **Incidents** (SolarWinds Service Desk) → **Tickets** (Freshservice)
- **Service Requests** (SolarWinds Service Desk) → **Service Requests** (Freshservice)
- **Problems** (SolarWinds Service Desk) → **Problems** (Freshservice)
- **Changes** (SolarWinds Service Desk) → **Changes** (Freshservice)
- **Releases** (SolarWinds Service Desk) → **Releases** (Freshservice)
- **Users** (SolarWinds Service Desk) → **Agents** (Freshservice)
- **Groups** (SolarWinds Service Desk) → **Groups** (Freshservice)
- **Departments** (SolarWinds Service Desk) → **Departments** (Freshservice)
- **Sites** (SolarWinds Service Desk) → **Locations** (Freshservice)
- **CMDB Configuration Items** (SolarWinds Service Desk) → **Assets** (Freshservice)
- **Service Catalog Items** (SolarWinds Service Desk) → **Service Catalog Items** (Freshservice)
- **Solutions (Knowledge Base)** (SolarWinds Service Desk) → **Solutions (Knowledge Base Articles)** (Freshservice)
- **Comments/Conversations** (SolarWinds Service Desk) → **Ticket Conversations** (Freshservice)
- **Attachments** (SolarWinds Service Desk) → **Ticket Attachments** (Freshservice)
- **Vendors** (SolarWinds Service Desk) → **Vendors** (Freshservice)

## What we migrate

### Migration Filter

- **User Selection** — Migrate tickets for specific users or agents
- **Time Range** — Migrate tickets from a specific time period
- **Conversation Type** — Filter by chat, email, or social media conversations
- **Tag-Based Selection** — Migrate tickets with specific tags only

### Data Types

- **Knowledge Base** — Articles, categories, and help center content
- **Tickets & Conversations** — Full conversation history with all metadata
- **Customer Profiles** — Customer information and interaction history
- **Automations & Macros** — Workflows, templates, and automation rules

## Get a fixed-price quote

[Talk to an engineer](https://cal.com/clonepartner/meet?duration=30&utm_source=xtoy&utm_medium=button&utm_campaign=demo_bookings&utm_content=cta_click&utm_term=demo_button_click) about your SolarWinds Service Desk → Freshservice migration.