---
title: "Migrate from SolarWinds Service Desk to BMC Helix ITSM | ClonePartner"
description: "Seamless SolarWinds Service Desk to BMC Helix ITSM migration. Engineer-led, zero downtime, 100% data accuracy."
source: SolarWinds Service Desk
target: BMC Helix ITSM
canonical: "https://clonepartner.com/migrate/solarwinds-service-desk-to-bmc-helix-itsm/"
---

# SolarWinds Service Desk → BMC Helix ITSM migration

Seamless SolarWinds Service Desk to BMC Helix ITSM migration — all records moved with accuracy and care.

## Entity mappings

- **Incidents** (SolarWinds Service Desk) → **Incident** (BMC Helix ITSM)
- **Service Requests** (SolarWinds Service Desk) → **Service Request** (BMC Helix ITSM)
- **Problems** (SolarWinds Service Desk) → **Problem Investigation** (BMC Helix ITSM)
- **Changes** (SolarWinds Service Desk) → **Change Request** (BMC Helix ITSM)
- **Releases** (SolarWinds Service Desk) → **Release Request** (BMC Helix ITSM)
- **Users** (SolarWinds Service Desk) → **People (Person)** (BMC Helix ITSM)
- **Groups** (SolarWinds Service Desk) → **Support Group** (BMC Helix ITSM)
- **CMDB Configuration Items** (SolarWinds Service Desk) → **Configuration Item (CI)** (BMC Helix ITSM)
- **CI Relationships** (SolarWinds Service Desk) → **CI Relationship** (BMC Helix ITSM)
- **Hardware Assets** (SolarWinds Service Desk) → **Asset** (BMC Helix ITSM)
- **Software Assets** (SolarWinds Service Desk) → **Asset** (BMC Helix ITSM)
- **Solutions (Knowledge Base)** (SolarWinds Service Desk) → **Knowledge Article** (BMC Helix ITSM)
- **Categories** (SolarWinds Service Desk) → **Category (Operational/Product)** (BMC Helix ITSM)
- **SLA Policies** (SolarWinds Service Desk) → **SLA Definition** (BMC Helix ITSM)
- **Attachments** (SolarWinds Service Desk) → **Attachment** (BMC Helix ITSM)
- **Comments/Notes** (SolarWinds Service Desk) → **Work Info (Activity Log)** (BMC Helix ITSM)
- **Sites** (SolarWinds Service Desk) → **Site** (BMC Helix ITSM)
- **Service Catalog Items** (SolarWinds Service Desk) → **Service (Business Service CI)** (BMC Helix ITSM)
- **Vendors** (SolarWinds Service Desk) → **Company** (BMC Helix ITSM)

## What we migrate

### Migration Filter

- **Time Range** — Migrate tickets created or updated within a specific period
- **Ticket Status** — Filter by open, resolved, closed, or pending states
- **Priority Level** — Select records based on urgency, impact, or priority levels
- **Assignment Group** — Migrate tickets assigned to specific support teams or queues

### Data Types

- **Assets & CMDB** — Hardware, software, and configuration items with relationships
- **Knowledge Base** — Help articles, FAQs, and internal documentation with categorization
- **Problems & Changes** — Root cause analysis records and change management workflows
- **Incidents & Requests** — Active and closed tickets including history, comments, and attachments

## Get a fixed-price quote

[Talk to an engineer](https://cal.com/clonepartner/meet?duration=30&utm_source=xtoy&utm_medium=button&utm_campaign=demo_bookings&utm_content=cta_click&utm_term=demo_button_click) about your SolarWinds Service Desk → BMC Helix ITSM migration.