---
title: "Migrate from ServiceNow to Jira Service Management | ClonePartner"
description: "Seamless ServiceNow to Jira Service Management migration. Engineer-led, zero downtime, 100% data accuracy."
source: ServiceNow
target: Jira Service Management
canonical: "https://clonepartner.com/migrate/servicenow-to-jira-service-management/"
---

# ServiceNow → Jira Service Management migration

Seamless ServiceNow to Jira Service Management migration — all records moved with accuracy and care.

## Entity mappings

- **Incidents** (ServiceNow) → **Service Requests (Issues)** (Jira Service Management)
- **Problems** (ServiceNow) → **Service Requests (Issues)** (Jira Service Management)
- **Change Requests** (ServiceNow) → **Service Requests (Issues)** (Jira Service Management)
- **Service Requests** (ServiceNow) → **Service Requests (Issues)** (Jira Service Management)
- **Comments/Work Notes** (ServiceNow) → **Service Request Comments** (Jira Service Management)
- **Attachments** (ServiceNow) → **Attachments** (Jira Service Management)
- **Users** (ServiceNow) → **Customers (Service Desk Users)** (Jira Service Management)
- **Groups** (ServiceNow) → **Organizations** (Jira Service Management)
- **Knowledge Articles** (ServiceNow) → **Knowledge Base Articles** (Jira Service Management)
- **Configuration Items (CIs)** (ServiceNow) → **Assets (Insight Objects)** (Jira Service Management)
- **SLA Definitions** (ServiceNow) → **Not Available** (Jira Service Management)
- **Service Catalog Items** (ServiceNow) → **Request Types** (Jira Service Management)
- **Asset Records** (ServiceNow) → **Assets (Insight Objects)** (Jira Service Management)
- **Catalog Categories** (ServiceNow) → **Not Available** (Jira Service Management)

## What we migrate

### Migration Filter

- **Time Range** — Migrate tickets created or updated within a specific period
- **Ticket Status** — Filter by open, resolved, closed, or pending states
- **Priority Level** — Select records based on urgency, impact, or priority levels
- **Assignment Group** — Migrate tickets assigned to specific support teams or queues

### Data Types

- **Assets & CMDB** — Hardware, software, and configuration items with relationships
- **Knowledge Base** — Help articles, FAQs, and internal documentation with categorization
- **Problems & Changes** — Root cause analysis records and change management workflows
- **Incidents & Requests** — Active and closed tickets including history, comments, and attachments

## Get a fixed-price quote

[Talk to an engineer](https://cal.com/clonepartner/meet?duration=30&utm_source=xtoy&utm_medium=button&utm_campaign=demo_bookings&utm_content=cta_click&utm_term=demo_button_click) about your ServiceNow → Jira Service Management migration.