---
title: "Migrate from LiveAgent to Help Scout | ClonePartner"
description: "Seamless LiveAgent to Help Scout migration. Engineer-led, zero downtime, 100% data accuracy."
source: LiveAgent
target: Help Scout
canonical: "https://clonepartner.com/migrate/liveagent-to-help-scout/"
---

# LiveAgent → Help Scout migration

Seamless LiveAgent to Help Scout migration — all records moved with accuracy and care.

## Entity mappings

- **Tickets** (LiveAgent) → **Conversations** (Help Scout)
- **Ticket Messages** (LiveAgent) → **Conversation Threads** (Help Scout)
- **Agents** (LiveAgent) → **Not Available** (Help Scout)
- **Contacts** (LiveAgent) → **Customers** (Help Scout)
- **Companies** (LiveAgent) → **Companies** (Help Scout)
- **Departments** (LiveAgent) → **Mailboxes** (Help Scout)
- **Tags** (LiveAgent) → **Tags** (Help Scout)
- **Custom Fields** (LiveAgent) → **Custom Field Values** (Help Scout)
- **Attachments** (LiveAgent) → **Conversation Attachments** (Help Scout)
- **Ticket Notes** (LiveAgent) → **Conversation Notes** (Help Scout)
- **Chats** (LiveAgent) → **Chat Conversations** (Help Scout)
- **Calls** (LiveAgent) → **Phone Conversations** (Help Scout)
- **Canned Messages** (LiveAgent) → **Not Available** (Help Scout)
- **Knowledge Base Articles** (LiveAgent) → **Not Available** (Help Scout)
- **SLA Levels** (LiveAgent) → **Not Available** (Help Scout)

## What we migrate

### Migration Filter

- **User Selection** — Migrate tickets for specific users or agents
- **Time Range** — Migrate tickets from a specific time period
- **Conversation Type** — Filter by chat, email, or social media conversations
- **Tag-Based Selection** — Migrate tickets with specific tags only

### Data Types

- **Knowledge Base** — Articles, categories, and help center content
- **Tickets & Conversations** — Full conversation history with all metadata
- **Customer Profiles** — Customer information and interaction history
- **Automations & Macros** — Workflows, templates, and automation rules

## Frequently asked questions

### Who can view my data?

For each migration project, you'll be assigned a migration engineer. Only the migration engineer can view your data. No one else at ClonePartner can view your data.

### Can I sign an NDA?

If you are reaching out to us via one of our partners, we already have an NDA signed with them that unilaterally applies to all their customers. If you are reaching us directly and need an NDA signed, we'll be happy to sign your NDA or ours.

## Get a fixed-price quote

[Talk to an engineer](https://cal.com/clonepartner/meet?duration=30&utm_source=xtoy&utm_medium=button&utm_campaign=demo_bookings&utm_content=cta_click&utm_term=demo_button_click) about your LiveAgent → Help Scout migration.