---
title: "Migrate from LiveAgent to Gladly | ClonePartner"
description: "Seamless LiveAgent to Gladly migration. Engineer-led, zero downtime, 100% data accuracy."
source: LiveAgent
target: Gladly
canonical: "https://clonepartner.com/migrate/liveagent-to-gladly/"
---

# LiveAgent → Gladly migration

Seamless LiveAgent to Gladly migration — all records moved with accuracy and care.

## Entity mappings

- **Tickets** (LiveAgent) → **Conversation Item** (Gladly)
- **Ticket Messages** (LiveAgent) → **Conversation Item** (Gladly)
- **Agents** (LiveAgent) → **Agent** (Gladly)
- **Contacts** (LiveAgent) → **Customer (Profile)** (Gladly)
- **Companies** (LiveAgent) → **External Customer ID** (Gladly)
- **Tags** (LiveAgent) → **Topic** (Gladly)
- **Custom Fields** (LiveAgent) → **Custom Attribute** (Gladly)
- **Knowledge Base Articles** (LiveAgent) → **Answer (Knowledge Base Article)** (Gladly)
- **Knowledge Base Categories** (LiveAgent) → **Answer Category** (Gladly)
- **Attachments** (LiveAgent) → **Attachment** (Gladly)
- **Ticket Notes** (LiveAgent) → **Note (Customer)** (Gladly)
- **Canned Messages** (LiveAgent) → **Not Available** (Gladly)
- **SLA Levels** (LiveAgent) → **Not Available** (Gladly)
- **Departments** (LiveAgent) → **Not Available** (Gladly)
- **Contact Groups** (LiveAgent) → **Not Available** (Gladly)

## What we migrate

### Migration Filter

- **User Selection** — Migrate tickets for specific users or agents
- **Time Range** — Migrate tickets from a specific time period
- **Conversation Type** — Filter by chat, email, or social media conversations
- **Tag-Based Selection** — Migrate tickets with specific tags only

### Data Types

- **Knowledge Base** — Articles, categories, and help center content
- **Tickets & Conversations** — Full conversation history with all metadata
- **Customer Profiles** — Customer information and interaction history
- **Automations & Macros** — Workflows, templates, and automation rules

## Frequently asked questions

### Who can view my data?

For each migration project, you'll be assigned a migration engineer. Only the migration engineer can view your data. No one else at ClonePartner can view your data.

### Can I sign an NDA?

If you are reaching out to us via one of our partners, we already have an NDA signed with them that unilaterally applies to all their customers. If you are reaching us directly and need an NDA signed, we'll be happy to sign your NDA or ours.

## Get a fixed-price quote

[Talk to an engineer](https://cal.com/clonepartner/meet?duration=30&utm_source=xtoy&utm_medium=button&utm_campaign=demo_bookings&utm_content=cta_click&utm_term=demo_button_click) about your LiveAgent → Gladly migration.