---
title: "Migrate from Kustomer to Help Scout | ClonePartner"
description: "There is no native migration path from Kustomer to Help Scout. Kustomer organizes data as a timeline of events on customer profiles, while Help Scout uses a tra"
source: Kustomer
target: Help Scout
canonical: "https://clonepartner.com/migrate/kustomer-to-help-scout/"
---

# Kustomer → Help Scout migration

Seamless Kustomer to Help Scout migration — all records moved with accuracy and care.

## Why teams migrate from Kustomer to Help Scout

There is no native migration path from Kustomer to Help Scout. Kustomer organizes data as a **timeline of events** on customer profiles, while Help Scout uses a traditional **inbox model** where conversations contain threads.



Every migration requires custom API work to reconstruct Kustomer messages as Help Scout threads, handle **expiring attachment URLs**, and merge duplicate customer profiles.

## Key migration challenges

- **Timeline vs Inbox Model** — Kustomer's event-based timeline must be restructured into Help Scout's conversation-and-thread inbox format.
- **Attachment URL Expiry** — Kustomer provides temporary pre-signed URLs for attachments that expire quickly, requiring immediate download and re-upload.
- **KObject Data Mapping** — Kustomer KObjects must be flattened into Help Scout Customer Properties since there is no equivalent custom object system.
- **Merged Profile Cleanup** — Kustomer's merged customer profiles can create duplicates if not audited and cleaned before import into Help Scout.

## Entity mappings

- **Customers** (Kustomer) → **Customers** (Help Scout)
- **Conversations** (Kustomer) → **Conversations** (Help Scout)
- **Messages** (Kustomer) → **Conversation Threads** (Help Scout)
- **Notes** (Kustomer) → **Conversation Notes** (Help Scout)
- **Tags** (Kustomer) → **Tags** (Help Scout)
- **Attachments** (Kustomer) → **Conversation Attachments** (Help Scout)
- **Companies** (Kustomer) → **Companies** (Help Scout)
- **Hooks (Webhooks)** (Kustomer) → **Webhooks** (Help Scout)
- **Customer Custom Attributes** (Kustomer) → **Customer Properties** (Help Scout)
- **Conversation Custom Attributes** (Kustomer) → **Custom Field Values** (Help Scout)
- **Satisfaction Ratings (CSAT)** (Kustomer) → **Not Available** (Help Scout)
- **Queues** (Kustomer) → **Mailboxes** (Help Scout)
- **Users (Agents)** (Kustomer) → **Not Available** (Help Scout)
- **Knowledge Base Articles** (Kustomer) → **Not Available** (Help Scout)
- **SLA Policies** (Kustomer) → **Not Available** (Help Scout)

## What breaks during migration

- **Conversations → Conversations** [Breaks] — Must be restructured from timeline events to inbox threads
- **Messages → Threads** [Breaks] — Each message must be correctly typed as Reply or Customer thread
- **KObjects → Customer Properties** [Breaks] — Complex custom objects must be flattened to simple property fields
- **Attachments** [Workaround] — Pre-signed URLs expire quickly and require immediate re-upload
- **Snoozes → Snooze Status** [Workaround] — Snooze definitions must be manually recreated in Help Scout
- **Satisfaction → Ratings** [Workaround] — Historical satisfaction data requires careful timestamp preservation
- **KB Articles → Docs Articles** [Direct] — Direct mapping to Help Scout Docs with category structure
- **Companies → Organizations** [Direct] — Standard field mapping between platforms
- **Tags** [Direct] — Direct one-to-one mapping between platforms

## What we migrate

### Migration Filter

- **User Selection** — Migrate tickets for specific users or agents
- **Time Range** — Migrate tickets from a specific time period
- **Conversation Type** — Filter by chat, email, or social media conversations
- **Tag-Based Selection** — Migrate tickets with specific tags only

### Data Types

- **Knowledge Base** — Articles, categories, and help center content
- **Tickets & Conversations** — Full conversation history with all metadata
- **Customer Profiles** — Customer information and interaction history
- **Automations & Macros** — Workflows, templates, and automation rules

## Complete technical guide

For a deep-dive into the technical process, data mapping, and step-by-step migration workflow, read our full guide: [The Complete Guide to Migrating from Kustomer to Help Scout](https://clonepartner.com/blog/kustomer-to-help-scout-migration-guide/).

## Frequently asked questions

### Who can view my data?

For each migration project, you'll be assigned a migration engineer. Only the migration engineer can view your data. No one else at ClonePartner can view your data.

### Can I sign an NDA?

If you are reaching out to us via one of our partners, we already have an NDA signed with them that unilaterally applies to all their customers. If you are reaching us directly and need an NDA signed, we'll be happy to sign your NDA or ours.

## Get a fixed-price quote

[Talk to an engineer](https://cal.com/clonepartner/meet?duration=30&utm_source=xtoy&utm_medium=button&utm_campaign=demo_bookings&utm_content=cta_click&utm_term=demo_button_click) about your Kustomer → Help Scout migration.