---
title: "Migrate from Jira Service Management to ServiceNow | ClonePartner"
description: "Seamless Jira Service Management to ServiceNow migration. Engineer-led, zero downtime, 100% data accuracy."
source: Jira Service Management
target: ServiceNow
canonical: "https://clonepartner.com/migrate/jira-service-management-to-servicenow/"
---

# Jira Service Management → ServiceNow migration

Seamless Jira Service Management to ServiceNow migration — all records moved with accuracy and care.

## Entity mappings

- **Service Requests (Issues)** (Jira Service Management) → **Requested Items** (ServiceNow)
- **Service Request Comments** (Jira Service Management) → **Comments/Work Notes** (ServiceNow)
- **Attachments** (Jira Service Management) → **Attachments** (ServiceNow)
- **Projects** (Jira Service Management) → **Service Offerings (Business Services)** (ServiceNow)
- **Customers (Service Desk Users)** (Jira Service Management) → **Users** (ServiceNow)
- **Organizations** (Jira Service Management) → **Companies** (ServiceNow)
- **SLA Metrics** (Jira Service Management) → **SLA Definitions** (ServiceNow)
- **Knowledge Base Articles** (Jira Service Management) → **Knowledge Articles** (ServiceNow)
- **Worklogs** (Jira Service Management) → **Comments/Work Notes** (ServiceNow)
- **Request Types** (Jira Service Management) → **Service Catalog Items** (ServiceNow)
- **Assets (Insight Objects)** (Jira Service Management) → **Configuration Items (CIs)** (ServiceNow)
- **Workflows** (Jira Service Management) → **Not Available** (ServiceNow)
- **Priorities** (Jira Service Management) → **Not Available** (ServiceNow)

## What we migrate

### Migration Filter

- **Time Range** — Migrate tickets created or updated within a specific period
- **Ticket Status** — Filter by open, resolved, closed, or pending states
- **Priority Level** — Select records based on urgency, impact, or priority levels
- **Assignment Group** — Migrate tickets assigned to specific support teams or queues

### Data Types

- **Assets & CMDB** — Hardware, software, and configuration items with relationships
- **Knowledge Base** — Help articles, FAQs, and internal documentation with categorization
- **Problems & Changes** — Root cause analysis records and change management workflows
- **Incidents & Requests** — Active and closed tickets including history, comments, and attachments

## Get a fixed-price quote

[Talk to an engineer](https://cal.com/clonepartner/meet?duration=30&utm_source=xtoy&utm_medium=button&utm_campaign=demo_bookings&utm_content=cta_click&utm_term=demo_button_click) about your Jira Service Management → ServiceNow migration.