---
title: "Migrate from InvGate Service Management to BMC Helix ITSM | ClonePartner"
description: "Seamless InvGate Service Management to BMC Helix ITSM migration. Engineer-led, zero downtime, 100% data accuracy."
source: InvGate Service Management
target: BMC Helix ITSM
canonical: "https://clonepartner.com/migrate/invgate-service-management-to-bmc-helix-itsm/"
---

# InvGate Service Management → BMC Helix ITSM migration

Seamless InvGate Service Management to BMC Helix ITSM migration — all records moved with accuracy and care.

## Entity mappings

- **Requests (Incidents)** (InvGate Service Management) → **Incident** (BMC Helix ITSM)
- **Problems** (InvGate Service Management) → **Problem Investigation** (BMC Helix ITSM)
- **Changes** (InvGate Service Management) → **Change Request** (BMC Helix ITSM)
- **Knowledge Articles** (InvGate Service Management) → **Knowledge Article** (BMC Helix ITSM)
- **Users (Agents)** (InvGate Service Management) → **People (Person)** (BMC Helix ITSM)
- **Requesters (End Users)** (InvGate Service Management) → **People (Person)** (BMC Helix ITSM)
- **Groups (Teams)** (InvGate Service Management) → **Support Group** (BMC Helix ITSM)
- **Comments / Notes** (InvGate Service Management) → **Work Info (Activity Log)** (BMC Helix ITSM)
- **Attachments** (InvGate Service Management) → **Attachment** (BMC Helix ITSM)
- **Configuration Items (CIs)** (InvGate Service Management) → **Configuration Item (CI)** (BMC Helix ITSM)
- **CI Relationships** (InvGate Service Management) → **CI Relationship** (BMC Helix ITSM)
- **SLAs** (InvGate Service Management) → **SLA Definition** (BMC Helix ITSM)
- **Service Catalog Categories** (InvGate Service Management) → **Category (Operational/Product)** (BMC Helix ITSM)
- **Locations** (InvGate Service Management) → **Site** (BMC Helix ITSM)

## What we migrate

### Migration Filter

- **Time Range** — Migrate tickets created or updated within a specific period
- **Ticket Status** — Filter by open, resolved, closed, or pending states
- **Priority Level** — Select records based on urgency, impact, or priority levels
- **Assignment Group** — Migrate tickets assigned to specific support teams or queues

### Data Types

- **Assets & CMDB** — Hardware, software, and configuration items with relationships
- **Knowledge Base** — Help articles, FAQs, and internal documentation with categorization
- **Problems & Changes** — Root cause analysis records and change management workflows
- **Incidents & Requests** — Active and closed tickets including history, comments, and attachments

## Get a fixed-price quote

[Talk to an engineer](https://cal.com/clonepartner/meet?duration=30&utm_source=xtoy&utm_medium=button&utm_campaign=demo_bookings&utm_content=cta_click&utm_term=demo_button_click) about your InvGate Service Management → BMC Helix ITSM migration.