---
title: "Migrate from Gladly to Crisp | ClonePartner"
description: "Seamless Gladly to Crisp migration. Engineer-led, zero downtime, 100% data accuracy."
source: Gladly
target: Crisp
canonical: "https://clonepartner.com/migrate/gladly-to-crisp/"
---

# Gladly → Crisp migration

Seamless Gladly to Crisp migration — all records moved with accuracy and care.

## Entity mappings

- **Customer (Profile)** (Gladly) → **Contact (People)** (Crisp)
- **Conversation** (Gladly) → **Conversation** (Crisp)
- **Conversation Item** (Gladly) → **Message** (Crisp)
- **Topic** (Gladly) → **Conversation Meta** (Crisp)
- **Contact (Email/Phone/Social)** (Gladly) → **Contact (People)** (Crisp)
- **Custom Attribute** (Gladly) → **Contact (People)** (Crisp)
- **Note (Customer)** (Gladly) → **Contact Note** (Crisp)
- **Agent** (Gladly) → **Not Available** (Crisp)
- **Inbox** (Gladly) → **Not Available** (Crisp)
- **Team** (Gladly) → **Not Available** (Crisp)
- **Task** (Gladly) → **Not Available** (Crisp)
- **Answer (Knowledge Base Article)** (Gladly) → **Helpdesk Article** (Crisp)
- **Answer Category** (Gladly) → **Helpdesk Category** (Crisp)
- **Attachment** (Gladly) → **Message** (Crisp)
- **External Customer ID** (Gladly) → **Contact (People)** (Crisp)
- **Transaction / Order** (Gladly) → **Contact (People)** (Crisp)
- **Channel (Communication)** (Gladly) → **Not Available** (Crisp)
- **Routing Rule** (Gladly) → **Not Available** (Crisp)
- **SLA Policy** (Gladly) → **Not Available** (Crisp)
- **Report / Export Job** (Gladly) → **Not Available** (Crisp)
- **Webhook Subscription** (Gladly) → **Not Available** (Crisp)
- **Canned Reply / Macro** (Gladly) → **Not Available** (Crisp)

## What we migrate

### Migration Filter

- **User Selection** — Migrate tickets for specific users or agents
- **Time Range** — Migrate tickets from a specific time period
- **Conversation Type** — Filter by chat, email, or social media conversations
- **Tag-Based Selection** — Migrate tickets with specific tags only

### Data Types

- **Knowledge Base** — Articles, categories, and help center content
- **Tickets & Conversations** — Full conversation history with all metadata
- **Customer Profiles** — Customer information and interaction history
- **Automations & Macros** — Workflows, templates, and automation rules

## Get a fixed-price quote

[Talk to an engineer](https://cal.com/clonepartner/meet?duration=30&utm_source=xtoy&utm_medium=button&utm_campaign=demo_bookings&utm_content=cta_click&utm_term=demo_button_click) about your Gladly → Crisp migration.