---
title: "Migrate from Freshdesk to Pylon | ClonePartner"
description: "Seamless Freshdesk to Pylon migration. Engineer-led, zero downtime, 100% data accuracy."
source: Freshdesk
target: Pylon
canonical: "https://clonepartner.com/migrate/freshdesk-to-pylon/"
---

# Freshdesk → Pylon migration

Seamless Freshdesk to Pylon migration — all records moved with accuracy and care.

## Entity mappings

- **Tickets** (Freshdesk) → **Conversations** (Pylon)
- **Ticket Conversations** (Freshdesk) → **Messages** (Pylon)
- **Ticket Attachments** (Freshdesk) → **Attachments** (Pylon)
- **Contacts** (Freshdesk) → **Contacts** (Pylon)
- **Companies** (Freshdesk) → **Accounts** (Pylon)
- **Agents** (Freshdesk) → **Agents** (Pylon)
- **Groups** (Freshdesk) → **Teams** (Pylon)
- **Roles** (Freshdesk) → **Not Available** (Pylon)
- **Ticket Fields** (Freshdesk) → **Custom Fields** (Pylon)
- **Contact Fields** (Freshdesk) → **Custom Fields** (Pylon)
- **Company Fields** (Freshdesk) → **Custom Fields** (Pylon)
- **Products** (Freshdesk) → **Tags** (Pylon)
- **Email Configs** (Freshdesk) → **Not Available** (Pylon)
- **Solution Categories** (Freshdesk) → **Knowledge Base Articles** (Pylon)
- **Solution Folders** (Freshdesk) → **Knowledge Base Articles** (Pylon)
- **Solution Articles** (Freshdesk) → **Knowledge Base Articles** (Pylon)
- **Forums Categories** (Freshdesk) → **Not Available** (Pylon)
- **Forum Topics** (Freshdesk) → **Not Available** (Pylon)
- **Forum Comments** (Freshdesk) → **Not Available** (Pylon)
- **Canned Responses** (Freshdesk) → **Not Available** (Pylon)
- **Satisfaction Ratings** (Freshdesk) → **Not Available** (Pylon)
- **Time Entries** (Freshdesk) → **Notes** (Pylon)
- **Scenario Automations** (Freshdesk) → **Not Available** (Pylon)
- **SLA Policies** (Freshdesk) → **Not Available** (Pylon)

## What we migrate

### Migration Filter

- **User Selection** — Migrate tickets for specific users or agents
- **Time Range** — Migrate tickets from a specific time period
- **Conversation Type** — Filter by chat, email, or social media conversations
- **Tag-Based Selection** — Migrate tickets with specific tags only

### Data Types

- **Knowledge Base** — Articles, categories, and help center content
- **Tickets & Conversations** — Full conversation history with all metadata
- **Customer Profiles** — Customer information and interaction history
- **Automations & Macros** — Workflows, templates, and automation rules

## Get a fixed-price quote

[Talk to an engineer](https://cal.com/clonepartner/meet?duration=30&utm_source=xtoy&utm_medium=button&utm_campaign=demo_bookings&utm_content=cta_click&utm_term=demo_button_click) about your Freshdesk → Pylon migration.