---
title: "Migrate from Freshdesk to Gladly | ClonePartner"
description: "Seamless Freshdesk to Gladly migration. Engineer-led, zero downtime, 100% data accuracy."
source: Freshdesk
target: Gladly
canonical: "https://clonepartner.com/migrate/freshdesk-to-gladly/"
---

# Freshdesk → Gladly migration

Seamless Freshdesk to Gladly migration — all records moved with accuracy and care.

## Entity mappings

- **Tickets** (Freshdesk) → **Conversation Item** (Gladly)
- **Ticket Conversations** (Freshdesk) → **Conversation Item** (Gladly)
- **Ticket Attachments** (Freshdesk) → **Attachment** (Gladly)
- **Contacts** (Freshdesk) → **Customer (Profile)** (Gladly)
- **Agents** (Freshdesk) → **Agent** (Gladly)
- **Companies** (Freshdesk) → **Not Available** (Gladly)
- **Groups** (Freshdesk) → **Not Available** (Gladly)
- **Solution Categories** (Freshdesk) → **Answer Category** (Gladly)
- **Solution Articles** (Freshdesk) → **Answer (Knowledge Base Article)** (Gladly)
- **Contact Fields** (Freshdesk) → **Custom Attribute** (Gladly)
- **Ticket Fields** (Freshdesk) → **Custom Attribute** (Gladly)
- **Canned Responses** (Freshdesk) → **Not Available** (Gladly)
- **Satisfaction Ratings** (Freshdesk) → **Not Available** (Gladly)
- **SLA Policies** (Freshdesk) → **Not Available** (Gladly)
- **Products** (Freshdesk) → **Topic** (Gladly)

## What we migrate

### Migration Filter

- **User Selection** — Migrate tickets for specific users or agents
- **Time Range** — Migrate tickets from a specific time period
- **Conversation Type** — Filter by chat, email, or social media conversations
- **Tag-Based Selection** — Migrate tickets with specific tags only

### Data Types

- **Knowledge Base** — Articles, categories, and help center content
- **Tickets & Conversations** — Full conversation history with all metadata
- **Customer Profiles** — Customer information and interaction history
- **Automations & Macros** — Workflows, templates, and automation rules

## Frequently asked questions

### Who can view my data?

For each migration project, you'll be assigned a migration engineer. Only the migration engineer can view your data. No one else at ClonePartner can view your data.

### Can I sign an NDA?

If you are reaching out to us via one of our partners, we already have an NDA signed with them that unilaterally applies to all their customers. If you are reaching us directly and need an NDA signed, we'll be happy to sign your NDA or ours.

## Get a fixed-price quote

[Talk to an engineer](https://cal.com/clonepartner/meet?duration=30&utm_source=xtoy&utm_medium=button&utm_campaign=demo_bookings&utm_content=cta_click&utm_term=demo_button_click) about your Freshdesk → Gladly migration.