---
title: "Migrate from BMC Helix ITSM to ServiceNow | ClonePartner"
description: "Seamless BMC Helix ITSM to ServiceNow migration. Engineer-led, zero downtime, 100% data accuracy."
source: BMC Helix ITSM
target: ServiceNow
canonical: "https://clonepartner.com/migrate/bmc-helix-itsm-to-servicenow/"
---

# BMC Helix ITSM → ServiceNow migration

Seamless BMC Helix ITSM to ServiceNow migration — all records moved with accuracy and care.

## Entity mappings

- **Incident** (BMC Helix ITSM) → **Incidents** (ServiceNow)
- **Change Request** (BMC Helix ITSM) → **Change Requests** (ServiceNow)
- **Problem Investigation** (BMC Helix ITSM) → **Problems** (ServiceNow)
- **Known Error** (BMC Helix ITSM) → **Problems** (ServiceNow)
- **Service Request** (BMC Helix ITSM) → **Requested Items** (ServiceNow)
- **Configuration Item (CI)** (BMC Helix ITSM) → **Configuration Items (CIs)** (ServiceNow)
- **CI Relationship** (BMC Helix ITSM) → **CI Relationships** (ServiceNow)
- **Asset** (BMC Helix ITSM) → **Asset Records** (ServiceNow)
- **People (Person)** (BMC Helix ITSM) → **Users** (ServiceNow)
- **Support Group** (BMC Helix ITSM) → **Groups** (ServiceNow)
- **Support Group Association** (BMC Helix ITSM) → **Group Members** (ServiceNow)
- **Company** (BMC Helix ITSM) → **Companies** (ServiceNow)
- **Site** (BMC Helix ITSM) → **Locations** (ServiceNow)
- **Knowledge Article** (BMC Helix ITSM) → **Knowledge Articles** (ServiceNow)
- **Work Info (Activity Log)** (BMC Helix ITSM) → **Comments/Work Notes** (ServiceNow)
- **SLA Definition** (BMC Helix ITSM) → **SLA Definitions** (ServiceNow)
- **Attachment** (BMC Helix ITSM) → **Attachments** (ServiceNow)
- **Service (Business Service CI)** (BMC Helix ITSM) → **Service Offerings (Business Services)** (ServiceNow)
- **Category (Operational/Product)** (BMC Helix ITSM) → **Catalog Categories** (ServiceNow)

## What we migrate

### Migration Filter

- **Time Range** — Migrate tickets created or updated within a specific period
- **Ticket Status** — Filter by open, resolved, closed, or pending states
- **Priority Level** — Select records based on urgency, impact, or priority levels
- **Assignment Group** — Migrate tickets assigned to specific support teams or queues

### Data Types

- **Assets & CMDB** — Hardware, software, and configuration items with relationships
- **Knowledge Base** — Help articles, FAQs, and internal documentation with categorization
- **Problems & Changes** — Root cause analysis records and change management workflows
- **Incidents & Requests** — Active and closed tickets including history, comments, and attachments

## Get a fixed-price quote

[Talk to an engineer](https://cal.com/clonepartner/meet?duration=30&utm_source=xtoy&utm_medium=button&utm_campaign=demo_bookings&utm_content=cta_click&utm_term=demo_button_click) about your BMC Helix ITSM → ServiceNow migration.