---
title: "Migrate from BMC Helix ITSM to ServiceDesk Plus | ClonePartner"
description: "Seamless BMC Helix ITSM to ServiceDesk Plus migration. Engineer-led, zero downtime, 100% data accuracy."
source: BMC Helix ITSM
target: ServiceDesk Plus
canonical: "https://clonepartner.com/migrate/bmc-helix-itsm-to-servicedesk-plus/"
---

# BMC Helix ITSM → ServiceDesk Plus migration

Seamless BMC Helix ITSM to ServiceDesk Plus migration — all records moved with accuracy and care.

## Entity mappings

- **Incident** (BMC Helix ITSM) → **Requests (Incidents)** (ServiceDesk Plus)
- **Service Request** (BMC Helix ITSM) → **Service Request Templates** (ServiceDesk Plus)
- **Problem Investigation** (BMC Helix ITSM) → **Problems** (ServiceDesk Plus)
- **Change Request** (BMC Helix ITSM) → **Changes** (ServiceDesk Plus)
- **Task** (BMC Helix ITSM) → **Tasks** (ServiceDesk Plus)
- **Knowledge Article** (BMC Helix ITSM) → **Solutions (Knowledge Base)** (ServiceDesk Plus)
- **Configuration Item (CI)** (BMC Helix ITSM) → **Assets (CIs)** (ServiceDesk Plus)
- **CI Relationship** (BMC Helix ITSM) → **CI Relationships** (ServiceDesk Plus)
- **Asset** (BMC Helix ITSM) → **Assets (CIs)** (ServiceDesk Plus)
- **People (Person)** (BMC Helix ITSM) → **Requesters (Users)** (ServiceDesk Plus)
- **Support Group** (BMC Helix ITSM) → **Groups (Technician Groups)** (ServiceDesk Plus)
- **Company** (BMC Helix ITSM) → **Departments** (ServiceDesk Plus)
- **Site** (BMC Helix ITSM) → **Sites** (ServiceDesk Plus)
- **Category (Operational/Product)** (BMC Helix ITSM) → **Categories** (ServiceDesk Plus)
- **Work Info (Activity Log)** (BMC Helix ITSM) → **Request Notes/Worklogs** (ServiceDesk Plus)
- **Attachment** (BMC Helix ITSM) → **Request Attachments** (ServiceDesk Plus)
- **SLA Definition** (BMC Helix ITSM) → **SLA** (ServiceDesk Plus)

## Get a fixed-price quote

[Talk to an engineer](https://cal.com/clonepartner/meet?duration=30&utm_source=xtoy&utm_medium=button&utm_campaign=demo_bookings&utm_content=cta_click&utm_term=demo_button_click) about your BMC Helix ITSM → ServiceDesk Plus migration.