ITSM Migration Done With Enterprise Precision

A seamless, customizable ITSM migration solution for moving your IT service data with perfect fidelity and minimal disruption.

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CUSTOM MIGRATION

Supported Platforms for ITSM Migration

We support migrations to all major itsms and custom-built solutions, ensuring a smooth transition with no data loss.

ServiceNow

ServiceNow migrations executed with expert care and no operational disruption

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Freshservice

Freshservice migrations executed with enterprise-grade precision and care

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Jira Service Management

Jira Service Management migrations handled with expert care and zero downtime

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BMC Helix ITSM

BMC Helix ITSM transitions delivered with best-in-class technical expertise.

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SolarWinds Service Desk

SolarWinds Service Desk migrations executed with comprehensive care and zero data loss

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InvGate Service Management

InvGate Service Management migrations executed smoothly with disruption-free reliability

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TOPdesk

TOPdesk migrations engineered with robust precision and enterprise-grade reliability.

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Zendesk

Zendesk ITSM migrations refined with best-in-class expertise and unwavering reliability

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HaloITSM

HaloITSM migrations handled with expert care and meticulous attention to nuances.

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Atomicwork

Atomicwork ITSM migrations delivered with seamless, end-to-end expertise and care

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Siit

Siit ITSM migrations delivered with seamless, disruption-free reliability

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Ivanti Neurons ITSM

Ivanti Neurons migrations crafted with endless customization and end-to-end reliability

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ServiceDesk Plus

ServiceDesk Plus migrations crafted with meticulous customization and careful execution

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SysAid ITSM

SysAid migrations crafted with best-in-class, disruption-free ITSM expertise

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Alloy Software

Alloy Software migrations handled with expert care and attention to nuances

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NinjaOne ITSM

NinjaOne ITSM migrations crafted with endless customization and near zero downtime

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ConnectWise

ITSM migrations delivered with meticulous planning, preserving configurations, automations, and service context.

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EasyVista

ITSM migrations handled with enterprise grade care, process alignment, and seamless historical continuity.

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Platform not listed?

We add support in less than 48 hours.

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CUSTOM MIGRATION

Fully customizable engineer-led migration

Tailor your ITSM migration exactly to your needs with our flexible customization options. Our experts will configure the perfect migration plan for your business.

Migration Filters

Ticket Status

Filter by open, resolved, closed, or pending states

Assignment Group

Migrate tickets assigned to specific support teams or queues

Priority Level

Select records based on urgency, impact, or priority levels

Time Range

Migrate tickets created or updated within a specific period

Data Types

Incidents & Requests

Active and closed tickets including history, comments, and attachments

Problems & Changes

Root cause analysis records and change management workflows

Assets & CMDB

Hardware, software, and configuration items with relationships

Knowledge Base

Help articles, FAQs, and internal documentation with categorization

ZERO DOWNTIME

Migrate in less than 1 week

Our efficient migration process allows for a quick and seamless transition from ITSM with minimal disruption.

Looking for a more detailed migration timeline?

Contact our team

Speed

The migration timeline depends on both our turnaround time and yours.

We can complete a migration in under a day when the accounts are connected and the sample migration is approved promptly.

Background Sync

We also support migrating the newest records first, so you can go live faster while the rest of the data is synced in the background.

Data Volume Impact

Larger data volumes may require longer migration windows.

Continuous Operation

Weekend migrations minimize disruption to your customer service operations.

CUSTOM MIGRATION

Our Migration Process

We've perfected our migration process to ensure a seamless transition with minimal disruption to your business.

1

Connect Accounts

Securely link your source and destination accounts to prepare for migration.

Establish secure API connections between your source and destination accounts. All communication is encrypted and credentials are stored using AES-256 encryption on SOC 2 Type II, ISO 27001, GDPR and HIPAA certified infrastructure.

2

Migration Checklist

Review and complete the pre-migration checklist to ensure a smooth process.

Verify data structure, check for potential conflicts, and establish fallback procedures before proceeding with the full migration.

3

Sample Migration

Run a test migration with a small subset of data to validate the process.

Migrate a representative sample of your data to verify mapping accuracy and identify any potential issues.

4

Full Migration

Execute the complete migration of all your data to your new ITSM.

Transfer your entire dataset according to your custom specifications, with real-time progress tracking and comprehensive logging.

5

Delta Migration

Optional: Sync any new data created during the migration process.

Capture and transfer any new data that was added or updated during the main migration to ensure no data is lost.

Switching your ITSM feels daunting. We get it.

Migrating your ITSM isn't just about moving data — it's about protecting your service continuity and SLAs.

01  /  Common concerns

Most teams delay the move because they fear…

Losing Ticket & CI History
With ClonePartner Preserved Every incident, change & configuration item migrated with 100% fidelity.
Breaking Workflows & SLAs
With ClonePartner Intact Assignment rules, SLAs & automations re-created exactly.
Painful Downtime
With ClonePartner Eliminated Zero service desk downtime during cut-over.
Breaking Integrations
With ClonePartner Maintained Monitoring, SSO & CMDB data sources reconnected seamlessly.
Surprise Costs & Gaps
With ClonePartner Foreseen We audit your data and flag every edge case before migration begins.

And honestly — they're right to worry. Automated tools may promise "1-click migration," but when things go wrong, it's your SLAs that pay the price.

02  /  Cost of waiting

But putting it off comes with an even higher cost.

Agent Productivity Drops
With ClonePartner Sustained Agents stay in flow throughout the migration.
Service Quality Declines
With ClonePartner Protected SLAs & CSAT stay high — no gap in coverage.
Hidden Costs Stack Up
With ClonePartner Transparent Flat, all-inclusive pricing agreed up front.
Automation Opportunities Vanish
With ClonePartner Unlocked New workflows & runbooks ready on day one.
CMDB Drift Accumulates
With ClonePartner Resolved Asset relationships cleaned & verified in-flight.

Delaying doesn't just pause progress — it quietly erodes your service reliability and user trust.

That's why ClonePartner exists.

We built our migration service for teams who can't afford to gamble with critical data or delay progress. Every migration is handled by real engineers who design, test, and validate your move — so you can switch ITSM platforms without losing a single ticket, asset, or workflow.

What does an Engineer-led migration mean anyway?

Speed & Accuracy: Our Blended Method

We blend automation (smart scripts, bulk APIs) with human expertise for speed without risk. Our engineers manually check every mapping, validation, and exception.

You get:

  1. Speed of automation for bulk record migration
  2. Precision of engineers verifying integrity and business logic
  3. Pilot migrations and sandbox testing to catch issues early
  4. Real-time validation reports and rollback readiness
Result: 50x faster migrations than manual imports — with near-zero error rates.

Handling the Tricky Tech and API Details

Every itsm API is different, which is where our engineers shine. We build custom logic to handle the data quirks where generic tools typically break.

We handcraft API logic for:

  1. Field mapping and transformation
  2. Pagination, rate-limit handling, and throttling
  3. Preserving conversation threads, attachments, and internal notes
  4. Syncing custom fields, SLAs, and macros without breaking structure
Our scripts: Natively retry failed calls, re-queue large attachments, and ensure data parity.

No Guesswork

We don't just promise smooth migrations—we measure and prove them. Every client receives a Migration Validation Report with all metrics.

Typical results across projects:

  1. 100% record-count parity between old and new itsm
  2. Zero downtime during staged cutovers
  3. 99.9% attachment integrity (verified via checksum)
  4. Full automation and preservation of all business rules
Our standard: Includes full SLA preservation and 48 hours of engineer-assigned support post go-live.

We Adapt to Your Setup (Not the Other Way Around)

No two itsms are the same, with unique automations and data. We customize every migration script to fit your exact workflow, tags, and triggers.

Our engineers adapt for:

  1. Custom fields, ticket forms, and workflows
  2. Multi-brand or multi-language setups
  3. Historical imports and partial (date-based) migrations
  4. Integration re-mapping for CRMs, chat, or feedback tools
The promise: If your data doesn't fit a standard template, we build one just for you.

Pros and cons of different migration options

Choosing the right approach is key because migrating your itsm isn't just about moving data – it's about protecting customer relationships.

Feature / Criteria ClonePartner Automated Tools CSV Import In-house migration
Custom Scripting for complex data ✓ Engineers build & maintain ✗ No ⚠ Manual ✓ Yes – but costly
Sandbox & Pilot Migrations ✓ Full sandbox + pilot plans ⚠ Limited ✗ No ⚠ Often Informal
Manual validation & reconciliation ✓ Automated + manual QA ✗ No ✓ Yes (Manual) ✓ Heavy manual effort
Backup & rollback plan ✓ Robust procedures ✗ No ✗ No ⚠ Often incomplete
Handles automation and integrations ✓ Full support ⚠ Partial ✗ No ⚠ Possible but fragmented
Post-migration engineer support ✓ Dedicated engineers ✗ No ✗ No ⚠ Limited SLA
Adaptable to API changes ✓ Proactive adaptation ✗ No ⚠ Manual fixes ⚠ Slower response
Turnaround / SLA predictability ✓ Predictable SLAs ⚠ Fast but brittle ⚠ Slow and manual ⚠ Often slower
Data Security & Compliance ✓ High – enterprise grade ⚠ Medium (depends) ⚠ Low (manual) ⚠ Hidden gaps common
Pricing predictability ✓ Transparent & fixed ⚠ Low (per-job) ⚠ Low (manual hours) ⚠ High/variable OPEX
End-to-end project management ✓ Full E2E delivery & PM ✗ No ✗ No ⚠ Often partial
Business impact & opportunity cost ✓ No diversion of staff ✗ No ✗ No ⚠ Diverts engineering

Enterprise-Grade Security & Compliance

Your customer data is precious. Our migration process maintains the highest standards of security and regulatory compliance.

SOC 2 Type II

Independently audited compliance with rigorous security standards

ISO 27001

Certified information security management system

GDPR

Full compliance with EU data protection regulations

HIPAA

Certified for handling protected health information

AES-256 Encryption

Bank-grade encryption for all stored credentials

Latest TLS

Secure transfer protocol for all data in transit

Role-Based Access

We follow role-based access control for every migration project

Scheduled Deletion

Automatic data purging after migration completion

Why Choose ClonePartner?

At ClonePartner, we believe data migration is more than a technical task; it's a critical business evolution.

We've replaced the risks of automated, one-size-fits-all tools with an engineer-led, partnership-driven approach. Here's why leading businesses trust us with their most valuable asset.

Custom Migration Engineering

Custom-built by dedicated engineers, not rigid tools, to map your unique process.

Unprecedented Velocity

Complete complex migrations up to 50x faster than any tool or traditional service provider.

Guaranteed 100% Data Integrity

We guarantee 100% accuracy and zero data loss, backed by multi-stage validation and checksums.

Proven Track Record of Success

Over 1,500 successful, error-free data migrations across diverse industries.

Zero Downtime

Your source systems remain fully operational throughout the transition. No downtime or interruption. Experience absolutely no downtime or interruption to critical business operations.

Security & Compliance

Fortress-grade security protocols meeting GDPR, HIPAA, and SOC 2 standards.

Dedicated Partnership & Support

A dedicated engineer and full support team by your side from consultation to post-migration.

Mastery Over Complexity

We specialize in migrations others deem too difficult, navigating the most complex data environments.

Transparent Pricing

A comprehensive, fixed-price proposal. The price we quote is the price you pay.

Ready to start your
ITSM Migration?

Join hundreds of businesses who have successfully migrated with ClonePartner. Let's discuss your migration needs and build a plan that works for you.

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Attention to Detail

We meticulously handle every aspect of your migration, ensuring no data is lost during transfer and mapping every field correctly between platforms.

Custom Solutions

Every business is unique. We tailor your migration strategy to match your specific requirements, workflows, and data structures.

Security & Compliance

Your customer data is handled with enterprise-grade security protocols, ensuring compliance with GDPR, HIPAA, and industry standards.

Our technical team could probably do this, but given your expertise, the size of the project, and your fees, it was a no-brainer to engage you. Super efficient process that we would definitely do again.

Alex Funaro — Technology Advisor, Institute for Integrative Nutrition

Alex Funaro

Have more questions? Contact our team